NVIDIA GeForce GTX 960M 4GB screen tearing when Charging?

Mario452 · 01 May 2016

Hello everyone!

I recently bought the Dell Inspiron 7559 laptop with the following specs:

i7-6700HQ
8 GB ram
NVIDIA GeForce GTX 960M 4GB GDDR5

I encountered a strange problem when playing a game (my laptop meets the system requirements) called Hyperdimension Neptunia Re Birth1, there is a horizontal line that appears from the top left to bottom right corner of the screen when the camera is moved (screen tearing?).

The game does not have any configurations settings such as turning V-Sync on (I believe it is an OpenGL game). So I have tried forcing V-Sync to always on in the Nvidia Control Panel as well as turning on triple buffering. I have also updated the graphic drivers to the latest version which did not fix the problem.

However, what makes the matter even more strange is that only when the laptop is plugged in and charging does the screen tearing occur. When the laptop is not charging there are no graphical issues and the game works perfect.

I was wondering if anybody knows what is causing this and if there is a possible fix?

pete1208 · 10 May 2016

Sounds like you did the right thing for the nvidia options. Normally screen taring is horizontal. When the power is connected, that's when the graphics card can run full speed.

Whenever windows has a major update, I find that uninstalling all the nvidia drivers, rebooting, then re-installing gforce experience does fixes this for me. I know its time when I get weird colors in games.

Another option may be to try a different / higher wattage power cord.