1.    30 Jan 2016 #1
    Join Date : Aug 2015
    Posts : 13
    Windows 10

    Graphics card not updating to newest version

    Hi, since the newest version of Adobe Illustrator and Adobe Photoshop, I can't use the GPU performance feature. It tells me that I have an comparable GPU available. Update driver to use GPU performance.

    The issue is that windows, and intel both say that my drivers are up to date.

    It says the version installed is however, when I download the newest drivers from intel, it says they are version So when I install it, it keeps going back to version

    The computer I have is an dell inspiron 660, it's got an i5 @ 3.0 ghz and an intel (r) hd graphics 2500 with 2gb of ram.

    Would appreciate some help, it's been bugging me. GPU performance features really help my workflow.
      My System SpecsSystem Spec

  2.    31 Jan 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,768
    Win 10 Pro (1607)

    Hi, I'm a bit confused by "The issue is that windows, and intel both say that my drivers are up to date." and then mention 2newest drivers from intel, it says they are version"

    My interpretation is:
    Windows insists on you having vn, but there is a later version available from Intel. If you install the later version, Windows replaces it with vn

    Assuming that you want the later version, you will have realised that Windows has taken control of driver versions, and Uncle MS will replace your driver if yours isn't the MS approved version- whether older or newer.

    This lets you disable particular updates:
    Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums
    Use this to hide the update you don't want, then apply the driver update.

    This turns off all driver updates (not really what you want to do)
    Device Driver Automatic Installation - Turn On or Off in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec

  3.    31 Jan 2016 #3
    Join Date : May 2015
    Posts : 1,289
    Win 10 14393.51

    I don't understand Intel's numbering scheme, but if you look here:

    Drivers Software

    you'll see that is also known as, dated 1/21/2016. Seem like that'd be new enough.

    The list of GPUs tested with Photoshop CC is:

    Adobe Photoshop CC GPU (graphics processing unit) and video card FAQ

    The 2500 isn't on it. That's not the same as being incompatible, but it's not the best news.

    I'm not sure what to recommend. Personally, I'd stick in an inexpensive discrete graphics card and disable the onboard graphics. Here is an example of a cheap card:

    EVGA GeForce GT 710 DirectX 12 01G-P3-2710-KR 1GB 64-Bit DDR3 PCI Express 2.0 Video Card - Newegg.com

    A higher-end card that also wouldn't require an auxiliary power connector is:

    EVGA GeForce GTX 750 Ti Superclocked 2GB Video Card 02G-P4-3753-KR G-SYNC Support 128-Bit GDDR5 PCI Express 3.0 - Newegg.com

    Whether an AMD Radeon series card would be superior for use with Adobe software, I don't know.
      My System SpecsSystem Spec

  4.    31 Jan 2016 #4
    Join Date : Aug 2015
    Posts : 13
    Windows 10

    Thanks for the recommendations. I was considering a new graphics card but since the psu is 300w, I wasn't sure what would work and still have enough power. I may open up a new thread about the best graphics card for my pc.
      My System SpecsSystem Spec


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