New
#1
Windows 10: Laptop won't shutdown, restart or even sleep
Hi Guys,
Recently my laptop start to get real slow and i decided to by a Samsung EVO 850 250GB. I created an installation on a USB pen drive with the help of "Media Creation Tool" that can be found here
Download Windows 10
and formatted the SSD disk and installed Windows 10 from the scratch.
During the installation windows tried to reboot but it got stuck but i did not gave much importance, so i pressed the power button for a while and as expected it shutdown, i started the laptop again and the installation continued with no issue. But the problem never went a way.
Symptoms
I can't shutdown or restart (or even sleep) the computer properly: the power and wifi (if on) light indicator keeps on and i can hear the fans. The only way to shut down is to press the power button for some seconds.
Along with Windows 10, i have Ubuntu 16 installed but it works perfectly.
Before i had Windows 8 and i never had this problem before. I'm only experiencing now
What i tried
I tried almost anything that can be found on the forums:
Command line shutdown: shutdown /s /t 5
This does not work. shuts down the symptoms remain. No total shut down
Fast Startup
Fast Startup option is not checked. It tried as well to uncheck hibernate, but the problem remains
When I press power button
This option is set to "shutdown" for "On battery" and "plugged in"
Troubleshot
I downloaded the updates. There were a few and after the update i was able to shutdown properly once or twice but then the problem came back
I installed the Windows 10 again, follow the same steps but i was never ever able to fix this issue.
Can some one please help me finding out what other solutions i might have not explored?
Thank you very much in advance.
Best Regards