Alienware x51 Black screen with cursor while installing Windows 10

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  1. Posts : 1
    Windows 10
       #1

    Alienware x51 Black screen with cursor while installing Windows 10


    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
      My Computer


  2. Posts : 1
    windows
       #2

    ClaytonN said:
    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
    i also have a alienware x51 and have/had the same problem after lots of fiddling i gave up and reinstalled windows 8.1 from a factory image i made. seriously does microsoft even beta test there products anymore or is it simply ship it and screw up everyones pc willing to bet a lot of people will be rushing out to buy a new copy of windows 8.1 today :P not that they need to.
      My Computer


  3. Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #3

    Warhawk said:
    seriously does microsoft even beta test there products anymore or is it simply ship it and screw up everyones pc.
    Yes they do. There's been an open beta program available to anyone and everyone over the last few months where they could download and install W10 over a bunch of different builds to test it and provide invaluable feedback. For those of us who did test it to provide as much info on issues and bugs as we could value comments like these very highly. We're glad we spent the time to get such praise.
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  4. Posts : 4
    Windows 10 Home
       #4

    ClaytonN said:
    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
    I have solved this issue.

    Hi, I had the same issue with my X51 R2 with a GTX 750 in it.

    It seems there's a mixup with the Nvidia card and the on-board Intel 4600 graphics.

    I had a spare monitor and plugged in the Intel HDMI port and behold, Windows 10 was there with the rest of the setup procedure waiting for me! So Windows 10 had switched to the integrated Intel card even though I had a GTX card.

    Maybe just switching your monitor cable to the Intel might be sufficient or usage of a second monitor is preferred.

    Anyway, once on the desktop, it was a matter of reassigning displays 1 and 2 correctly, setting number 2 (Nvidia) as the main and only display, effectively disabling number 1 (Intel).

    Hope this helps! Good luck!

    B.
      My Computer


  5. Posts : 1
    Windows 8.1
       #5

    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
      My Computer


  6. Posts : 54
    Windows 10 Pro
       #6

    taxidriver1138 said:
    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
    If you are getting stuck the way you say it sounds like the install is hung up. During both of my installs, clean and upgrade. The screen went blank with cursor for about 3 min.
    I would try a clean install and do all of your homework to be sure you have the most up to date drivers form go. If the computer is over 3 years old I would check your BIOS as well. Might also want to see that fast boot is turned off in BIOS.

    Hope that gave you a good place to start. : )
      My Computer


  7. Posts : 54
    Windows 10 Pro
       #7

    taxidriver1138 said:
    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
    One more thing to keep in mind. Dell or Alienware, same thing, have special procedures for this upgrade. I would do your homework 1st.
      My Computer


  8. Posts : 54
    Windows 10 Pro
       #8

    Something that will help me to help you is... What is the model # of your computer and do you know if it has on board graphics linked with a video card? That will make all the difference in the world. I'll help you, give you your model number, and all of the info you can on your computer.
      My Computer


  9. Posts : 54
    Windows 10 Pro
       #9

    I'm not hearing anything from you so I'll be a nice guy and check back later. I know I can install Windows 10, with minimal ERRORS for ya. The ball is in your court now. This might take some time commitment from you. You let me know. Good luck : )
      My Computer


  10. Posts : 373
    Linux/W10
       #10

    I had the black screen/cursor scenario when updating one of my machines. It was just a matter of waiting whilst it did its thing and then it rebooted again and the screen came back up and continued normally.
      My Computer


 

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