1. Join Date : Sep 2016
    Posts : 6
    Windows 10
       4 Days Ago #1

    Laptop buzzes, freezed and crashed


    I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)


    "Description
    A problem with your hardware caused Windows to stop working correctly.


    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: ab
    Parameter 1: 6
    Parameter 2: 340
    Parameter 3: 620
    Parameter 4: 600000006
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033


    Files that help describe the problem (some files may no longer be available)
    win32k.sys-20161129-2113.dmp
    sysdata.xml
    WERInternalMetadata.xml


    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


    Extra information about the problem
    Bucket ID: BAD_DUMPFILE"


    I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.

    win32k.sys-20161129-2113.zip


    I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
    ACER-Wed_11_30_2016_211941_69.zip

    Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
    Thank you for anyone who can help!
    Last edited by theridon; 4 Days Ago at 01:18.
      My System SpecsSystem Spec


  2. Join Date : Jan 2014
    Central West NSW Australia
    Posts : 382
    7 and 10 on various machines
       4 Days Ago #2

    Hello mate some system specs would be helpful not many in your profile and it is hard not knowing what one is dealing with.

    In msinfo there are no problem devices listed as I always check for those first. The loud buzzing sound is a worry if it around mains power frequency (usually 50 - 60 Hz) The other thing that could be buzzing is the hard drive and as I don't know if you have a spinner or SSD it is hard to say.
      My System SpecsSystem Spec


  3. Join Date : Jun 2014
    Posts : 4,326
    Windows 10 Pro
       3 Days Ago #3

    theridon said: View Post
    I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)


    "Description
    A problem with your hardware caused Windows to stop working correctly.


    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: ab
    Parameter 1: 6
    Parameter 2: 340
    Parameter 3: 620
    Parameter 4: 600000006
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033


    Files that help describe the problem (some files may no longer be available)
    win32k.sys-20161129-2113.dmp
    sysdata.xml
    WERInternalMetadata.xml


    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


    Extra information about the problem
    Bucket ID: BAD_DUMPFILE"


    I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.

    win32k.sys-20161129-2113.zip


    I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
    ACER-Wed_11_30_2016_211941_69.zip

    Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
    Thank you for anyone who can help!
    From reading your post the first thing I would suspect is that the video card is going bad. This is only a guess. I would suggest that you make sure you have everything backed up to a external drive.
      My System SpecsSystem Spec


  4. Join Date : Sep 2016
    Posts : 6
    Windows 10
       3 Days Ago #4

    Thanks for there responses. I'll post System Information let me know if there is more information that can help. It's an acer aspire v5 573PG laptop, with NVIDIA Geforce GTX 850m. It has a 1 TB Hard Drive Disk.

    System Info:

    OS Name Microsoft Windows 10 Home
    Version 10.0.14393 Build 14393
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name ACER
    System Manufacturer Acer
    System Model Aspire V5-573PG
    System Type x64-based PC
    System SKU Aspire V5-573PG_079B_2_30
    Processor Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Insyde Corp. V2.30, 1/12/2015
    SMBIOS Version 2.7
    Embedded Controller Version 0.00
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.14393.206"
    User Name Acer\Acer Valued Customer
    Time Zone Pacific Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.88 GB
    Available Physical Memory 4.29 GB
    Total Virtual Memory 10.3 GB
    Available Virtual Memory 6.28 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
      My System SpecsSystem Spec


 


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