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  1. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #1

    Second ISO Time?


    I don't have any idea as to what the problem(s) is/are, only that this is what I have found:

    1. Dell tried to run its remote customer support program, which had worked in the past. Now, it crashes, with a quite meaningless error message almost entirely in machine language.

    2. Washington Post videos, which used to play, now do not play with Firefox 5.0, not eve with a new Fx profile that has nothing changed after creating it. I do get an error message, "Error loading media: File could not be played". They work fine with Edge. The videos work properly on my wife's Windows 10 Home computer, as well as those by a few people who were kind enough to test them for me.

    3. Hallmark E-cards, that used to load, certainly just before 4July2016, possibly later, now, when I click on the start arrow, all I get is the loading circle chasing itself around a circle. These also work with Edge. I was going to test them on wife's machine, but the site was down, and I did not get back to it. (Just tried, site would not load, but does on my computer, sigh.)

    At first, ignoring the Dell program crashes, I though that the problem was with Fx 50 (possibly also with the 49.x versions, I am not sure when they started,) so I did quite a bit of testing to try to get WashPost videos to play, and wsa not successful. Yesterday, when I found that the E-cards no longer worked, I realized that it was time to seek assistance outside of the Fx forums on mozillaZine.

    Is it time for me to do a second ISO, or are there other things to try first? (Some may recall the overly-lengthy thread here a few months ago about another strange problem, which ended by my `simply' doing an ISO repair.)
    Last edited by Not Myself; 1 Week Ago at 11:47.
      My System SpecsSystem Spec


  2. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       1 Week Ago #2

    Run winver - what build of Windows 10 are you on?
      My System SpecsSystem Spec


  3. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #3

    NavyLCDR said: View Post
    Run winver - what build of Windows 10 are you on?
    It would appear that I forgot to post that information, which is hereby offered at no charge:

    Version 1607 (OS Build 14393.447)
      My System SpecsSystem Spec


  4. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       1 Week Ago #4

    Not Myself said: View Post
    It would appear that I forgot to post that information, which is hereby offered at no charge:

    Version 1607 (OS Build 14393.447)
    So it doesn't sound like too much is messed up with the OS itself. I was suspecting maybe you had deeper problems which usually prevents upgrading to the latest build. Next I would recommend you create a temporary local user account, switch the account type on the new temporary user to administrator. Log in with the account and see if the problem follows.

    If the problem follows into the new temporary account, it is at the OS level. If the problem clears up in the new user account, then the problem is in your user account profile.

    Option 3:
    User Account - Add in Windows 10 - Windows 10 Forums

    Account Type - Change in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


  5. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #5

    NavyLCDR said: View Post
    So it doesn't sound like too much is messed up with the OS itself. I was suspecting maybe you had deeper problems which usually prevents upgrading to the latest build. Next I would recommend you create a temporary local user account, switch the account type on the new temporary user to administrator. Log in with the account and see if the problem follows.

    If the problem follows into the new temporary account, it is at the OS level. If the problem clears up in the new user account, then the problem is in your user account profile.

    Option 3:
    User Account - Add in Windows 10 - Windows 10 Forums

    Account Type - Change in Windows 10 - Windows 10 Forums
    Before dealing with the topic, as you are US Navy, I have a story that I think will amuse. I was standing in line to take a tour of one of the WWII military airplanes at the Santa Fe, New Mexico, airport, when a really loud noise began, and shortly a Grumman Gulfstream I ( Grumman Gulfstream I - Wikipedia )came around the corner from the fixed-base operator area. As the aircraft was painted and marked in the wonderful color scheme of the U.S. Coast Guard, others in line wondered, with good reason, why the USCG would be at the Santa Fe airport. I was able to tell them: By law, the Rio Grande is a navigable waterway, despite parts of it, such as in the Albuquerque area, often going dry in the summer months; as such, it is under the USCG's jurisdiction, and the Gulfstream was at the time the service's executive airplane. I suspect that some of the top echelon were likely meeting with the governor.

    Now, to your conjecture. Please do not jump overboard in your glee: I created a new account, and found that both the Washington Post videos and the Hallmark E-cards worked correctly!

    Which, in the natural course of events, takes us to the next question, what do I do about the profile problem, something I have never dealt with? I have lots of tools in the garage; perhaps my 10-pound sledge hammer would suffice. If not, as I started the local volunteer fire department and was its first fire chief, I am sure that I could get them to bring me some heavy rescue tools....

    Optionally, if I change the new profile to an administrator account and sign on to it with MS password, can I then go back to Settings and change the password (and can I also change the account name)? If that works, then I ought be able to delete the original account, I suppose.

    ===
    Hmm: The new account that I created for testing uses a MS account, which I do not want to use. How do I create a new profile which is an admin one just for me? Sorry to be so obtuse, but, as I said, this is something for which I have very little experience, having set up one account, my own, upon installing Windows 7 a long time ago, which carried over to Windows 10.

    A while later: I just found that I could have created a non-MS account for testing purpose, sigh. Can I create a new profile, using that module, along with my current user name and password, which would be a non-admin one, and then delete the existing admin account and change the new one to admin?

    I really should stop pondering this matter, as just after I posted the paragraph above, I began to wonder how one could change a non-admin account to an admin one without there being an admin account on the computer. I shall now refrain from posting my musings and await proper guidance. This reminds me of a tee shirt I once had, which I would wear when leading hikes, "I must catch up my group, for I am their leader."

    Can I figure out what I am doing, and if I do that, will I have to explain to myself what it was that I figured out?
    Last edited by Not Myself; 1 Week Ago at 14:33.
      My System SpecsSystem Spec


  6. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       1 Week Ago #6

    Please read the portions of the tutorials I linked to carefully. You have to be logged into an administrator account in order to manage other accounts. You cannot have two accounts on the computer with the same name at the same time. Log into whatever account has administrator permission currently and follow the Option 3 steps here carefully:

    User Account - Add in Windows 10 - Windows 10 Forums

    That will set up a local account with the exact username that you want (but you can't use a username that is already on that computer). Then, you don't have to log off or log into the new account - just as the next step change the account that you just created to an administrator. You can also use this step to change the temporary account you created earlier to an administrator if you want:
    Account Type - Change in Windows 10 - Windows 10 Forums

    Actually changing the username of an account after it is created is very difficult. So if you want a new account that has the same username as your first account, you need to go through a third account to do it. Create the temporary account, make sure to change it to administrator. Copy the data you want to save from the user profile of your old account to the temporary account. Delete your first account completely. Then create a new account with the first username and copy your data from the temporary account to the new account. Then you can delete the temporary account.

    In summary:

    Log into account A - your original user account with administrator privileges.
    Create account B and change account B to administrator. This is temporary account.
    Log into account B - copy all data you want to keep from account A to account B.
    Delete account A - deleting everything associated with account A.
    Re-create account A as a new account, change it to administrator.
    Log into account A - copy all data from account B to account A.
    Delete account B.

    Once accounts are created, you can switch them between local logins and MS account logins very easily. But that only changes the method of login - it does not change the actual username of the account.
      My System SpecsSystem Spec


  7. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #7

    Thank You! Your fine assistance is greatly appreciated. I have printed your last instructions and bookmarked the two linked tutorial pages for study.

    Once I have accomplished the task, in a day or two, I shall mark this thread as solved.

    Lest I forget, Thank You!
      My System SpecsSystem Spec


  8. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #8

    I am sorry to be such a pest, but (surprised?), I have yet another question: I am seeing conflicting information on-line on how to transfer data to a new profile, so what method do you recommend?
      My System SpecsSystem Spec


  9. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       1 Week Ago #9

    Just copy and paste the highlighted folders over:

    Click image for larger version. 

Name:	Capture.JPG 
Views:	1 
Size:	77.3 KB 
ID:	111250

    And possibly Saved Games too. You do NOT want to copy the NTUSER.DAT file or AppData folder. That is likely where the corruption causing the problem is located. You should be logged into the new user account and the new user account should be administrator type to copy the files/folders from the old user to the new user, the first time you try to access the old user account it will ask you for permission.

    In the example photo, that would be the old user account C:\Users\John.

    If I wanted to keep the username John, I would create a local user account like tempadmin. Make sure tempadmin is changed to administrator type account and log into it. Copy the files and folders from C:\Users\John to C:\Users\tempadmin. Go to settings, accounts, family & other people and delete the John account there. Then make sure C:\Users\John disappears off the C: drive - delete the John folder if it doesn't.

    Then go back and add the John user account back in settings, accounts, family & other people and change it to administrator account type. Copy the files back, and delete the tempadmin account.

    Instead of copy and paste, you might try cut and paste too, would definitely be faster but I like copy and paste in case something doesn't go quite right the original files are still available to try again.
      My System SpecsSystem Spec


  10. Join Date : Jul 2015
    Posts : 200
    Windows 10
       1 Week Ago #10

    I am running out of "Thank You", but I did manage to find one more, so, once again, my sincere appreciation for your continuing excellent advice.

    Should you be interested in something from the Middle Ages, I might well be able to provide that....
      My System SpecsSystem Spec


 
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