Windows 10 reboots when idle for a few minutes

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  1. maccdavk
    Posts : 5
    Windows 10 Pro
       New #1

    Windows 10 reboots when idle for a few minutes


    My ASUS All-in-one PC running windows 10 was shut down for 6 weeks while I was travelling. When I turned it on a few days ago the background screen was different.

    Now it reboots after being idle for a few minutes.

    I tried all I know with power management settings, trouble shooter for power, different things I read on the web, all to no avail.

    I even upgraded to windows 10 pro, yesterday, to see if that would help, no joy.

    While I was travelling I had to change my hotmail password in order to log into my Microsoft account.

    Could this somehow cause a problem?
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  3. RoadBlaster
    Posts : 465
    W11X64
       New #2

    Is your power management set to "High Performance" then check you sleep time ?

    Is your PC using your Hotmail account to log into windows ? myne is but I use a PIN to log on to myne ? You would of had to change your password on the pc & you may need to verify your account on that pc - Start Menu / Settings / Accounts - Verify !
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  4. maccdavk
    Posts : 5
    Windows 10 Pro
    Thread Starter
       New #3

    My power setting is balanced with display and sleep both set to never. I have tried varying these settings with balanced and high performance with no joy.

    Under start, settings, accounts-there is no option to verify.
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  6. michielsen
    Posts : 13
    Windows 10
       New #4

    Open File Explorer and go to C:\Windows\Minidump. Look for any .dmp file that was created almost at the time when your PC restarted. If you can find one, it indicates that your computer experienced a crash.
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  7. maccdavk
    Posts : 5
    Windows 10 Pro
    Thread Starter
       New #5

    Lots of them, dating back to when i started to experience this problem.
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  8. michielsen
    Posts : 13
    Windows 10
       New #6

    It might be caused by a driver you installed recently. You can use the freeware BlueScreenView to open the .dmp file for analyzing the possible causes: Blue screen of death (STOP error) information in dump files.
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  9. maccdavk
    Posts : 5
    Windows 10 Pro
    Thread Starter
       New #7

    Ran the APP, all .dmp are the same.
    Bug Check String UNEXPECTED_KERNAL_MODE_TRAP
    Bug Check Code 0x0000007f
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  10. michielsen
    Posts : 13
    Windows 10
       New #8

    Could you see which module (or file) caused your computer to crash?
    Try to uninstall the softwares you installed recently, or restore Windows to the latest backup point.
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  12. Bugoyyy
    Posts : 3
    Windows 10
       New #9

    Just to add on that one, please try to boot into Safe Mode and check if it will still reboot after being idle for a few minutes.
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  13. maccdavk
    Posts : 5
    Windows 10 Pro
    Thread Starter
       New #10

    I have not installed any software. My PC was turned off for six weeks. This all started when I turned it back on Nov 18th.

    My first plan was to restore to an earlier time however, all of my restore points are gone.

    Something interesting has happened. I ran BlueScreenView yesterday afternoon and left it running in the background, PC has been fully operational for the past 16 hours. I will close the viewer now ans see what happens.
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