1. Joined : Oct 2014
    Posts : 250
    windows 7
       2 Weeks Ago #1

    Sleeps, Cannot awaken. USB Mouse???


    I have a problematic Toshiba P55W-b5224, the HDD for which failed, I started over with Clean Install Win 10 on a new SSD. Issues thinned out mostly except one very annoying issue: The user is mouse-dependent and uses a GE branded USB wireless mouse with a small USB transceiver. Periodically, when the laptop's display goes dark, the lights [disk, power, etc] will show it 'on' but there is no way to wake the system. Must shutdown, then restart- and when that is done, the sys will boot and run looking fairly normal, except that the USB device will not work until we remove the transceiver and pick a different USB port.

    I am suspicious that the mouse and its transceiver are at fault but how to prove? with it removed, I cannot force the system into a sleep/wake problem. It sleeps and wakes as it should, so far as I can tell. I have read a bunch of threads [and fought through a few issues on other laptops] re: the reverse condition: the USB device prevents the system from sleeping as it is supposed to. Not the case here.

    Suggestions other than the obvious one of "stop using that mouse!"

    thx
    C
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,234
    Win 10 Pro (1607)
       1 Week Ago #2

    Hi, you could explore things a little using the Powercfg command from a command prompt.

    powercfg /?
    shows you the parameters of course.

    powercfg /devicequery /?
    e.g. digs deeper.

    Try
    powercfg /devicequery wake_armed

    I suppose you could use a script that disables then enables your mouse, run on log-on, if that might help.... try it manually first if you can.
      My System SpecsSystem Spec


 


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