1. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #1

    ACER Laptop will not boot up after factory reset


    I do not know what has happened. I was resetting my laptop with a factory reset and the installation was stuck at 10% for over 24 hours. I forced a restart and now I get the following error:

    The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation.

    However when I click ok to restart it just pops up again. This pops up before I have the chance to enter the BIOS and before I have the change to enter the boot menu. The only this I can do is acssess CMD by pressing shift F10.

    I have try this: Guide: How to install Windows 10 from a USB drive
    as well forcing a restart with:

    shutdown.exe /r /o

    I was hoping the boot menu would come up when I used that last command however it doesn't.
    I am at a lost. Can someone please help me?
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 6,400
    Windows 10 Pro
       2 Weeks Ago #2

    shutdown /r /fw /t 00
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #3

    Thank you, this helps. I still got some trouble shooting but at least now I can access a few different options.
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #4

    I fixes it but I never would have without your help. Thank you!
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 6,400
    Windows 10 Pro
       2 Weeks Ago #5

    Glad you got it fixed!
      My System SpecsSystem Spec


 


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