1. Joined : Mar 2015
    Posts : 7
    w7
       3 Weeks Ago #1

    pc-stopped-working


    Hi group, I'm not sure this is windows 10 related, but I'm having this error message or others like it popping up constantly. Cant figure out where else to find an answer. They are all threats of some sort. Niether Windows Defender or Malwarebytes, or Malwarebytes anti exploit Premium seem to see or stop them.
    Any help would be appreciated.
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My System SpecsSystem Spec


  2. Joined : Aug 2014
    Forever West
    Posts : 2,368
    Win10 Home and Pro, Win7 Home, Linux Mint
       3 Weeks Ago #2

    That sounds like Ransomware, just want to get money from you. Most times I've had luck in just pulling the power cord out to shut the computer fully down, unplugged the cable to the modem/router, starting up and running the antivirus and antimalware programs. If clean plug the cable back in and see if the message comes back.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    S/E England
    Posts : 809
    10 Home x64 (1607), Pro x86 (1511)
       3 Weeks Ago #3

    Berton said: View Post
    That sounds like Ransomware, just want to get money from you. Most times I've had luck in just pulling the power cord out to shut the computer fully down, unplugged the cable to the modem/router, starting up and running the antivirus and antimalware programs. If clean plug the cable back in and see if the message comes back.
    Whenever I see a suspicious web address I get an overwhelming urge to do a Whois lookup. This one gave 'interesting' results.

    ...
    Updated Date: 2016-11-01T13:19:56.0Z
    Creation Date: 2016-11-01T13:13:57.0Z
    ...
    Registrant City: Ludhiana
    Registrant State/Province: Punjab
    ...
    Registrant Country: IN
    ...

    So, the name's only been registered for eight days and it's from India. Tends to confirm @Berton's suspicions, though I'm more inclined to think 'Scam' rather than 'Ransom' - a scary message to get you to call them, rather than the 'Windows Technical Support team' phoning you. Either way, they want to talk you into letting them remotely 'fix' your PC - then they demand payment to let you get control of it again.

    As Malwarebytes hasn't found anything RKill may help it to do its job proplerly....

    RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections.
    http://www.bleepingcomputer.com/download/rkill/

    And a second opinion from ADWCleaner wouldn't go amiss.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       3 Weeks Ago #4

    awildttrout,

    Before starting ADWCleaner, please close your web browser.

    You may want to download ADW Cleaner to a different computer, load it on a USB flash drive, and then connect the drive to the affected computer.

    Also consider using HitmanPro:
    https://www.hitmanpro.com/en-us/surfright/hmp.aspx

    It is designed to rescue your computer from malware that has infected your computer despite other security measures.

    • Use the 32bit or 64bit version, based on your system.
    • When done, the program displays a list of all the malware found. Click on the Next button to remove malware.
    • Then, click on the Activate free license button to begin a free 30 days trial, and remove all the malicious files from your computer.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 399
    Windows 10 Home
       3 Weeks Ago #5

    I've seen this a number of times. It's designed to have you call and then they do a remote scan and show you alleged viruses which are usually just normal Windows processes and then for a small fee, they will remove them. DO NOT CALL, DO NOT PAY !

    This is a harmless scam popup which only appears as you're browsing and has put nothing on your computer which is why Defender and MBAM scans can't find it. Just close the window or tab and if it won't, close the browser via Task Manager. Run CCleaner to clear history and cache and avoid websites which generate this popup. Good Luck
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       3 Weeks Ago #6

    awildttrout,

    As a final check, you can also run HijackThis:
    http://www.majorgeeks.com/files/deta...ijackthis.html

    Save to the Desktop.
    Right-click the HJT file and select: Run as Administrator
    Accept the License Agreement if you decide to run the program.

    When the HijackThis console opens, press the following button: Do A system scan and save a logfile

    When done scanning, a log opens in Notepad, and also appears on your Desktop.
    Please post the HijackThis log in your reply.

    Then, go back to the HijackThis program console, press: Config > Misc Tools > Open Uninstall Manager
    Once the Add/Remove Program Manager list appears, click: Save list...
    Please save to the Desktop, and also post in your reply.
      My System SpecsSystem Spec


  7. Joined : Mar 2015
    Posts : 7
    w7
       3 Weeks Ago #7

    Thanks


    Thank you to all who responded for your replies.
      My System SpecsSystem Spec


 


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