1. Joined : Nov 2016
    Posts : 10
    windows 10
       4 Weeks Ago #1

    shut down


    My laptop is not shutting down nor the cursor is moving from its place. Task manager is also not opening now how should I shut down
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       4 Weeks Ago #2

    parth patel,

    Welcome to the forum!

    Shutdown your computer by pressing the power button. You may have to press it for 10-15 seconds.

    Next, let's give the following a whirl...

    We are going to boot the PC into Safe Mode. Be aware that when you boot into Safe Mode, you are only able to sign in with your password!

    Start the computer.
    Press the Windows key and the R key at the same time.
    This opens the Run box
    In the Open area, type: msconfig
    Press: OK

    In the System Configuration console, select the Boot tab
    Check the box for: Safe boot
    Make sure Minimal is also ticked.
    Press the OK button

    When asked if you want to Restart now or wait until later, Restart now
    The restart takes you into Safe Mode.

    In Safe Mode, open up msconfig the same way as before.
    On the Boot tab uncheck: Safe boot
    Press the OK button
    When asked if you want to Restart now or >>Exit without Restart<< Select this one

    Now, go to the Start button, select: Power > Shutdown
    Does it Shutdown?

    If so, you may have a program that is causing the issue, or an update hiccup.
    Post back what happens, and we will take it from there.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 10
    windows 10
       4 Weeks Ago #3

    cottonball said: View Post
    parth patel,

    Welcome to the forum!

    Shutdown your computer by pressing the power button. You may have to press it for 10-15 seconds.

    Next, let's give the following a whirl...

    We are going to boot the PC into Safe Mode. Be aware that when you boot into Safe Mode, you are only able to sign in with your password!

    Start the computer.
    Press the Windows key and the R key at the same time.
    This opens the Run box
    In the Open area, type: msconfig
    Press: OK

    In the System Configuration console, select the Boot tab
    Check the box for: Safe boot
    Make sure Minimal is also ticked.
    Press the OK button

    When asked if you want to Restart now or wait until later, Restart now
    The restart takes you into Safe Mode.

    In Safe Mode, open up msconfig the same way as before.
    On the Boot tab uncheck: Safe boot
    Press the OK button
    When asked if you want to Restart now or >>Exit without Restart<< Select this one

    Now, go to the Start button, select: Power > Shutdown
    Does it Shutdown?

    If so, you may have a program that is causing the issue, or an update hiccup.
    Post back what happens, and we will take it from there.
    Thank u �� I m back with my normal way but can i get to know what would be the problem
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       4 Weeks Ago #4

    parth patel,

    Good!! Can you tell us what worked?

    As far as the cause for the problem, as previously mentioned, a program may causing the issue, or an update, which may have worked itself out. There may be other reasons, unbeknownst to us.

    If a program installed on the computer is the cause, unfortunately, this may happen again.
      My System SpecsSystem Spec


 


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