1. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #1

    Stuck at splash screen, can't boot from USB or DVD


    Symptoms:

    Windows infinite circle of dots when booting. (PC was a fresh install months ago, and was working fine until returning from vacation).

    Hard drive light goes solid during attempts to boot (during splash screen).

    Diagnostic repair begins to load, but never completes (Using shift Key to boot or 3 hard resets), again, solid HD light

    Repairs attempted:

    Downloaded Windows Creation tool to both USB and DVD. Attempts to boot (splash circles), then black screen, and solid HD light.

    Reset Bios to defaults
    Disabled fast boot in Bios
    Changed boot order to 1) USB Flash drive 2) DVD 3) System hard drive

    Specs: (This is not my PC, so this is what I know)

    i3 6100 using on board graphics
    16 gig ram
    MSI MB
    Samsung SSD
    UEFI

    At this point I can not even reformat, as the USB and dvd boot, but do not load. I am not familiar with SSD failure symptoms, but the fact that I am able to get to the splash screen would indicate that it is working.

    At a loss as what to try next.

    Summary:

    Can't load windows past the splash
    Can't boot from USB or DVD past the splash
    All attempts lead to a solid light on the SSD


    I
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       4 Weeks Ago #2

    Download a fresh iso file and use Rufus for the stick or this simple program for the dvd, burned at the slowest possible speed.

    Free ISO Burner

    Windows 10 ISO Download - Windows 10 Forums


    "Downloaded Windows Creation tool to both USB and DVD"

    To do what ? Did you create a new installer ?

    Hold down the shift key while you reboot the PC, does it even let you get to the Recovery screen ?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #3

    Do you know why the HD drive light would go solid?
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       4 Weeks Ago #4

    SSD`s do not have lights on them.

    Do you mean the hard drive activity light ?

    Since this is not your PC I would start asking the user some questions.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #5

    The case light indicating HD activity
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       4 Weeks Ago #6

    Test it with another drive, any will do.

    "Was working fine until returning from vacation" ????? What does this mean ???

    Not your PC, who`s is it ? Where is the owner ?

    Troubleshoot the problem 1 step at a time, Ahh the hard drive light stays on, let me see what happens with another hard drive etc.

    Create a Linux OS flash drive, does the PC boot and run fine from it etc.

    Your 1st mistake was making a bunch of changes to the bios, setting it to defaults is fine, but setting a usb to boot 1st is not a good idea because if that usb device is left in there it will boot from it over and over again.

    Better to just use the one time boot menu key to bring up the boot menu.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #7

    AddRAM said: View Post
    Test it with another drive, any will do.

    "Was working fine until returning from vacation" ????? What does this mean ???

    Not your PC, who`s is it ? Where is the owner ?

    Troubleshoot the problem 1 step at a time, Ahh the hard drive light stays on, let me see what happens with another hard drive etc.

    Create a Linux OS flash drive, does the PC boot and run fine from it etc.

    Your 1st mistake was making a bunch of changes to the bios, setting it to defaults is fine, but setting a usb to boot 1st is not a good idea because if that usb device is left in there it will boot from it over and over again.

    Better to just use the one time boot menu key to bring up the boot menu.

    The PC was powered off for 3 weeks. The bios changes were done sequentially.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #8

    Was able to boot in safe mode after creating a USB with RUFUS. Disabled all services on startup except MS. Was able to restart normally. Currently updating Windows and will see what happens upon reboot.

    The update is ver 1607
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 142
    dual boot win10/win7
       4 Weeks Ago #9

    After the update, the PC seems to be booting normally. Thx to AddRam for the RUFUS advice. Nothing is more frustrating than not posting or being able to boot, and his advice got us past that.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Stuck at splash screen for 5 mins
It's so weird before it was rare (stuck at splash screen glitch) i did the upgrade from win 7 to 10 and my system had random skips and black screens. Then my 120 ssd died but not before i could clone it and it did the same on the new ssd. So i tried...
Performance & Maintenance
Skype for business stuck at splash screen on startup
I have updated my laptops and desktops to Windows 10 recently, coming from Windows 7. On startup, and sometimes amidst usage, Skype for business starts itself and then hangs at the splash screen; thus I cannot disable it from starting...
Software and Apps
HELP : windows 10 stuck on the splash screen
OK, I recently 'upgraded' my windows 7 to windows 10. It was working fine since Christmas, then today it just freezes on the windows 10 splash screen, which as I'm sure you can guess is incredibly annoying, any help would be awesome, thanks in...
General Support
HOWTO? Make an APP start at boot no splash screen in systray
Hi All, HOWTO? Make an APP start at boot no splash screen in systray, any help would be muchly appreciated and i dont mind editing my registry as i have done for many other reasons in the past...
Software and Apps
Reboot just stuck on splash screen, have to turn off btn
Hi, I have this issue on some early builds, but with previous build i did not had this issue (or i solved it but doing some stuff i don't remember lol) and it is back again. I don't know if it is because of my Laptop . When I reboot from start...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:00.
Find Us
Twitter Facebook Google+



Windows 10 Forums