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  1. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       01 Nov 2016 #21

    According to the specs of your board, and a picture it has a PS2 mouse port, have you tried that yet ?

    Is the new keyboard a wired usb model ?

    Awhile back you said, I want my Windows 7 back, was the PC we are trying to fix right now an upgrade from Windows 7 ? Did you clean install Windows 10 ?

    I am just wondering why you are getting the choose another OS option in the recovery Environment ???

    You have to give us more details.
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Posts : 18
    windows 10
       01 Nov 2016 #22

    AddRAM said: View Post
    According to the specs of your board, and a picture it has a PS2 mouse port, have you tried that yet ?

    Is the new keyboard a wired usb model ?

    It is s wired USB keyboard and I have no ps2 on this motherboard .
      My System SpecsSystem Spec


  3. Joined : Mar 2016
    Posts : 6
    windows 10
       01 Nov 2016 #23

    if were smart you would of had a backup made when it did work right
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       01 Nov 2016 #24

    Is this your board ? If not, a link to your board would do a world of good.
    Attached Thumbnails Attached Thumbnails Asus P5B.jpg  
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    New Jersey
    Posts : 626
    Windows 7 Pro x64 Windows 10 Pro x64
       01 Nov 2016 #25

    stoneyc said: View Post
    if were smart you would of had a backup made when it did work right
    Even if he did, he can`t use his keyboard, no clue why yet
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 6,369
    Windows 10 Pro
       01 Nov 2016 #26

    p3arljam said: View Post
    Please tell me there is a fix for this I'm down 2 days with no working computer.
    Do you have an external hard drive that is big enough to hold a backup image of the hard drive installed in the computer. If it were my computer, what I would do is make a bootable USB flash drive or DVD of Kyhi's recovery drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Boot the computer from that. Make a backup image of the installed hard drive/SSD to an external drive using the Macrium Reflect included in his recovery drive. Also, on the same external hard drive (if it is formatted NTFS) you can save the most recent Windows 10 ISO file:
    Windows 10 ISO Download - Windows 10 Forums

    While you are booted into Kyhi's recovery drive, you can save an image of your hard drive/SSD to the external hard drive using Macrium Reflect, then mount the Windows 10 ISO file (using the standard file manager in Kyhi's recovery drive), run setup.exe from the mounted ISO file and do a clean install of Windows 10.

    After the clean install, install Macrium Reflect Free and you can mount the backup image that you saved and retrieve your data/document files from it - but you will have to re-install all of your apps/programs.

    I highly recommend doing this as it will 99% likely solve your problem and give you a good, clean, solid base to progress forward from.

    The other option you have is to also make Kyhi's recovery drive USB or DVD, boot the computer from it, use command line to set your installed Windows 10 to boot into safe mode, then uninstall the keyboard, mouse, and USB chipset drivers and hope the reinstalling them fixes the problem.
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 18
    windows 10
       01 Nov 2016 #27

    NavyLCDR said: View Post
    Do you have an external hard drive that is big enough to hold a backup image of the hard drive installed in the computer. If it were my computer, what I would do is make a bootable USB flash drive or DVD of Kyhi's recovery drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    Boot the computer from that. Make a backup image of the installed hard drive/SSD to an external drive using the Macrium Reflect included in his recovery drive. Also, on the same external hard drive (if it is formatted NTFS) you can save the most recent Windows 10 ISO file:
    Windows 10 ISO Download - Windows 10 Forums

    While you are booted into Kyhi's recovery drive, you can save an image of your hard drive/SSD to the external hard drive using Macrium Reflect, then mount the Windows 10 ISO file (using the standard file manager in Kyhi's recovery drive), run setup.exe from the mounted ISO file and do a clean install of Windows 10.

    After the clean install, install Macrium Reflect Free and you can mount the backup image that you saved and retrieve your data/document files from it - but you will have to re-install all of your apps/programs.

    I highly recommend doing this as it will 99% likely solve your problem and give you a good, clean, solid base to progress forward from.
    I do not have a backup HD.I have fixed plenty of computers but at this point I'm going to have to break down and take it somewhere to get it fixed.
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 6,369
    Windows 10 Pro
       01 Nov 2016 #28

    p3arljam said: View Post
    I do not have a backup HD.I have fixed plenty of computers but at this point I'm going to have to break down and take it somewhere to get it fixed.
    It would cost you less to buy an external HDD than it would to take it to a repair shop and pay them to do it.
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 6,369
    Windows 10 Pro
       01 Nov 2016 #29

    Actually, you also have another option depending on the size of your hard drive installed. You can make a bootable USB/DVD of Kyhi's recovery drive. Use the partitioning program on it to shrink the OS partition to the smallest size it will let you. If the OS partition is at the end of the hard drive, that is even better because you can shrink the OS partition to the smallest size and move it to the end of the hard drive. Then you would delete all the partitions in front of it, and do a clean install to the unallocated space left at the beginning of the hard drive. Your OS partition that you shrink and move to the end of the drive would be your "backup image". I've fixed many friends computers this way, and when everything is retrieved off the "backup image" contained on their own hard drives, then delete that old partition and either create a data partition in the space or extend the OS partition into it.

    But you basically need a clean install of Windows 10 to really fix your problem correctly and ensure it doesn't return, at least through the next several Windows 10 updates in the future.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 18
    windows 10
       01 Nov 2016 #30

    NavyLCDR said: View Post
    Actually, you also have another option depending on the size of your hard drive installed. You can make a bootable USB/DVD of Kyhi's recovery drive. Use the partitioning program on it to shrink the OS partition to the smallest size it will let you. If the OS partition is at the end of the hard drive, that is even better because you can shrink the OS partition to the smallest size and move it to the end of the hard drive. Then you would delete all the partitions in front of it, and do a clean install to the unallocated space left at the beginning of the hard drive. Your OS partition that you shrink and move to the end of the drive would be your "backup image". I've fixed many friends computers this way, and when everything is retrieved off the "backup image" contained on their own hard drives, then delete that old partition and either create a data partition in the space or extend the OS partition into it.

    But you basically need a clean install of Windows 10 to really fix your problem correctly and ensure it doesn't return, at least through the next several Windows 10 updates in the future.
    My windows 10 was a free upgrade from my windows 7 and I do not have a windows 10 disc. The computer gods really don't like me.
      My System SpecsSystem Spec


 
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