1. Join Date : Oct 2016
    Posts : 2
    Windows 10
       30 Oct 2016 #1

    Explorer crashes whenever I open a folder


    Hello, I have been having a problem recently where whenever I try to open a folder explorer crashes and reloads, making it unusable. I'm sick of having to use 7-zip, which is not meant to be used for browsing files, to browse files. Event logs says that the problem is dwmapi.dll. The exact output of the error is displayed here:

    Code:
    Faulting application name: Explorer.exe, version: 10.0.14393.206, time stamp: 0x57dacb32Faulting module name: dwmapi.dll, version: 0.0.0.0, time stamp: 0x55eb3fbe
    Exception code: 0xc0000005
    Fault offset: 0x0000000000004278
    Faulting process ID: 0x140
    Faulting application start time: 0x01d23296b50aabe7
    Faulting application path: C:\WINDOWS\Explorer.exe
    Faulting module path: C:\WINDOWS\dwmapi.dll
    Report ID: a918e2dd-04c6-4e9a-afd6-0446302a78c6
    Faulting package full name: 
    Faulting package-relative application ID:
      My System SpecsSystem Spec


  2. Join Date : Oct 2016
    Posts : 2
    Windows 10
       30 Oct 2016 #2

    bump
      My System SpecsSystem Spec


  3. Join Date : Nov 2016
    Posts : 1
    Windows 10 rs1
       5 Days Ago #3

    I'm having exact crash problem, and it happens on mostly Metro apps.

    I have tried to make a crash dump, and got the crash point:

    Code:
    dwmapi!DwmExtendFrameIntoClientArea:00007ffc`1fcc4278 0022            add     byte ptr [rdx],ah ds:00000000`189df758=00
    I'm using OldNewExplorer as a workaround to use explorer as file browser, by removing the ribbon UI.

    Any help is greatly appreciated.
      My System SpecsSystem Spec


  4. Join Date : Jan 2015
    UK, Midlands
    Posts : 6,205
    Win 10 Pro (1607)
       4 Days Ago #4

    Hi, suggest you start with the basics:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    Then from an admin command prompt run
    SFC /SCANNOW
    and post a summary of the results.

    Please add to your specs the type of laptop, your Windows build number (currently 14393.447) - obtained by Windows key + R, winver, and whether Home, Pro or other, and your disk details (min SSD/HDD).

    (See mine for comparison)

    Thanks.
      My System SpecsSystem Spec


 


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