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  1. Joined : Jul 2016
    Posts : 7
    win 10 pro
       21 Oct 2016 #1

    Computer crashed, can't boot up. Error message : oxc000000f


    I have an acer aspire TC-705 that I recently purchased. It's specs are:
    Intel i5 quad core processor 3.2 GHZ
    16G RAM
    1 Tb HDD
    Win 10 home

    I was online and just clicked to close the browser when a error message flashed across the screen and the computer shut down. I tried to reboot with my win 10 repair disk to no avail.

    I then used my usb recovery drive and it booted up and went through the installation process but when it came to the first re-boot it started over from scratch. I tried several times but it is in an endless loop.

    Over the next three days I tried every option that was available on screen but nothing worked. I then went to the command prompt and ran the scan and repair utility. It scanned but was unable to make the repairs. (it would be nice if these utilities would provide some details)

    I did get a message that said there was a driver missing from the DVD drive Error message : oxc000000f which explains why my repair disk couldn't boot up. It woul start but as soon as it left the bios it stopped.

    Another message said that if nothing worked the hard drive may be damaged so I bought and installed a new HDD but that didn't help either, so my question is Where do I go from here?.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 399
    Windows 10 Home
       21 Oct 2016 #2

    How old is this computer ? If the HDD was bad, it should have been under warranty. You still have a Toshiba M10 list under your system specs.

    On an acer Aspire, as soon as it powers up but before you see acer welcome screen, continue to hit Alt+f10 until you should get to the mfr's recovery drive which will reset the computer to the day you bought it. This means you'll lose your files and installed programs but you'll have the computer back to Day One. You should also have other options in the Recovery Console, like use System Restore (if you created any recent points) or Reset & keep files too. See this tutorial for what Recovery Console options are available -
    Reset Windows 10
      My System SpecsSystem Spec


  3. Joined : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       21 Oct 2016 #3

    That is a Boot Error. Get a copy of Linux Mint and run as a Live DVD to run the S.M.A.R.T. test. Most likely either your MBR or partition is hosed or your drive is going bad. SSD's are super cheap these days. Also Mono Price has a good deal on "Pulled" 2 TB hard drives, which are drives from stock that never got purchased by retail or leasing program. So you are basically getting a $150 drive for around $45.

    Otherwise setup a ticket with Acer and have them send you a box to ship it back if you do not have one and they will replace the hard drive under the warranty. It is very unusual for a drive to go bad this soon, but it can happen.
      My System SpecsSystem Spec


  4. Joined : Jul 2016
    Posts : 7
    win 10 pro
       21 Oct 2016 #4

    Thanks for the info. I will try the reset. As for the age of the computer I bought it about 3 weeks ago but it was a refurb so the HDD could have been bad but replacing it did not change anything.
    Ironically I threw out a copy of linux mint 17 a couple of months ago. I wanted to try something besides ubuntu but it did not provide a way to switch the mouse buttons.
      My System SpecsSystem Spec


  5. Joined : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       21 Oct 2016 #5

    unktim said: View Post
    Thanks for the info. I will try the reset. As for the age of the computer I bought it about 3 weeks ago but it was a refurb so the HDD could have been bad but replacing it did not change anything.
    Ironically I threw out a copy of linux mint 17 a couple of months ago. I wanted to try something besides ubuntu but it did not provide a way to switch the mouse buttons.
    Do not do the reset. If it is a Refurb, the drive could have been one that met the minimum requirements. That is why I always pull drives from Refurb's and put in a new one. You should always keep a copy of Linux Mint laying around just for these kind of cases. I have the Samsung 850 Evo 3D 120gb in my wife's machine. It runs faster than the old Crucial M500 240gb that I had in it. The only thing that is on the drive is OS and programs needed. Everything else is stored on a Synology NAS with a 3TB Fantom eSATA/USB 3.0 external for extra storage. Having all of the documents, etc on the NAS means that if we lose the drive, we are not losing important data.
      My System SpecsSystem Spec


  6. Joined : Jul 2016
    Posts : 7
    win 10 pro
       22 Oct 2016 #6

    no reset


    Something I forgot to mention is that after I ran all the aforementioned repair options they became unavailable along with the ability to boot from usb. I can now only access the bios. when I boot up now I get the message:
    " Reboot and choose the proper boot medium or insert the proper media and press a key"
    The proper medium is already there. Pressing a key only creates another copy of the same message.

    The techs from the acer forum have had me do about every change there there is in the bios but nothing changes.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       22 Oct 2016 #7

    That particular error code seems to go hand in hand with an issue where the HDD is unreadable. If you can get a copy of Hiren's, boot to that, get into Mini-XP and run CHKDSK on that drive. Your HDD may be coming up as RAW, so the Bootloader can't be read. a CHDSK might fix it.

    The error occurs during a Win 10 update or fresh install:

    Windows 10 upgrade failure, error code: 0xc000000f : techsupport
      My System SpecsSystem Spec


  8. Joined : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       22 Oct 2016 #8

    unktim said: View Post
    Something I forgot to mention is that after I ran all the aforementioned repair options they became unavailable along with the ability to boot from usb. I can now only access the bios. when I boot up now I get the message:
    " Reboot and choose the proper boot medium or insert the proper media and press a key"
    The proper medium is already there. Pressing a key only creates another copy of the same message.

    The techs from the acer forum have had me do about every change there there is in the bios but nothing changes.
    Sounds like it may be a bad drive. Hiren's or the Linux Live DCD will allow you to run a S.M.A.R.T. check.
      My System SpecsSystem Spec


  9. Joined : Jul 2016
    Posts : 7
    win 10 pro
       23 Oct 2016 #9

    drive


    This is a brand new drive installed after all options failed.
    As I said before both my DVD drive and my usb ports are inaccessible. Unless Hirams' boot is something you wear to kick the computer it won't change anything.
      My System SpecsSystem Spec


  10. Joined : Jul 2016
    Posts : 7
    win 10 pro
       23 Oct 2016 #10

    enough is enough


    I want to thank everybody who advised me but at this point I think we are at a dead end.
    I bought the computer 18 days ago so I am going to use my warranty.
      My System SpecsSystem Spec


 
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