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  1. Joined : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       23 Oct 2016 #11

    unktim said: View Post
    I want to thank everybody who advised me but at this point I think we are at a dead end.
    I bought the computer 18 days ago so I am going to use my warranty.
    You may be able to use the ToDo Workstation Backup to try and do a sector by sector rescue of the data on the drive. That way if you have files on it, you can pull them, then try and wipe the drive before shipping back if any private data was on it.

    If it is a Hybrid drive, which uses a small sized SSD partition to help speed up transfers to the platters, even that could have caused this issue. Make sure when you box it, you put on paper your return address and name, phone number, email and also what the exact issue is. The reason for the address is that if the address label gets damaged, your info is still with the computer. Just slip in a plastic bag and attach to the case.

    Also get everyone's name that you talk to and keep for your records in case they take longer than they promised, so that you have a record to know who may have dropped the ball.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       24 Oct 2016 #12

    unktim said: View Post
    I want to thank everybody who advised me but at this point I think we are at a dead end.
    I bought the computer 18 days ago so I am going to use my warranty.
    Sorry, may be a H/W problem
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       24 Oct 2016 #13

    bro67 said: View Post
    You may be able to use the ToDo Workstation Backup to try and do a sector by sector rescue of the data on the drive. That way if you have files on it, you can pull them, then try and wipe the drive before shipping back if any private data was on it.

    If it is a Hybrid drive, which uses a small sized SSD partition to help speed up transfers to the platters, even that could have caused this issue. Make sure when you box it, you put on paper your return address and name, phone number, email and also what the exact issue is. The reason for the address is that if the address label gets damaged, your info is still with the computer. Just slip in a plastic bag and attach to the case.

    Also get everyone's name that you talk to and keep for your records in case they take longer than they promised, so that you have a record to know who may have dropped the ball.
    My Media PC is on a Seagate laptop-sized Hybrid Drive. It's the best HDD I have. I've had it since I sold my iPhone 4 and updated to a 4S, which was 2010 or early 2011? It's extremely fast as HDDs go.

    I just thought of something though, that drive has Windows 8 (original, not 8.1) installed, and is the system I used when working in the 8 forums. After 8.1 I refused to update, so my knowledge didn't apply to 8.1. Except for this: iOS 8, er, I mean Windows 8 introduced different ways for Windows to boot. IN the case of my Hybrid Drive, the actual BOOT partition is on an EIDE drive that has Windows 7 installed. When I installed 8, it put the boot loader on the Windows 7 drive for some reason. This happened when I had only 2 drives on the system, now I have 6, but it has never changed. Sometimes my Hybrid falls off SATA bus, but my Boot Options Menu still comes up and I can choose Windows 8, although it will not load. Maybe a variation of this is happening here.

    If he has a boot partition that might contain a corrupt or different Win10 install, could be causing it. Anyway, glad there is a warranty option.
      My System SpecsSystem Spec


  4. Joined : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       24 Oct 2016 #14

    XweAponX a drive from 6 years ago would have been fast in those days. The drives today are better. Hybrid drives are nothing more than a way that manufacturers can get rid of their remaining old platter drive stock before they switch over to only having SSD and M.2 units being the only type of storage hardware available.

    This next year you will start seeing laptops the same size as Apples Mac line. No DVD or Blu-Ray drives, no Hard Drives. All on the go with USB-C starting to be put into them with 1 or 2 legacy USB 3.0 interfaces. Even worse for those who love to upgrade RAM and storage is that you will also see laptops for Windows having no way to crack them open without the right tools, since the battery will be like the style that Apple uses.
      My System SpecsSystem Spec


 
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