1. Joined : Oct 2016
    Posts : 2
    Win 10 Pro
       19 Oct 2016 #1

    Stuck In Diagnostic Startup


    I messed up my computer and need some real expert help to straighten this one out. Any assistance / suggestions would be appreciated. Details are below:

    MY SYSTEM:
    Dell E6400
    Upgraded from Win 7 to Win10 Pro (so directories after c prompt show old folders and Win10 upgrade folders)
    4gb Ram

    The computer was really working good until I made the following System Changes:
    Took the following steps:
    1. Went to: All Apps Menu
    2. Then: Windows Administrative Tools
    3. Then: System Configuration
    4. Under General Header
    5. Then: Selected “DIAGNOSTIC STARTUP”
    6. Then: Clicked APPLY and SAVE
    7. Then: I shut down the computer and restarted it.
    Now only the background will load when I boot up, no login will appear and nothing will load. See PROBLEM below.

    Before I made the change, the computer startup was perfect as follows:
    1. Start Computer
    2. Windows 10 logo
    3. Background Picture
    4. Click on screen to show password logon
    5. Logo on and desktop appears.

    PROBLEM: Computer process now after the change:
    Start Computer
    Windows 10 logo
    Background Picture only (scenic background)
    Click on screen to show password logon
    The background stays on (scenic picture) but dims when I click to try to get the logon bar. Only picture on screen – no
    words or images
    Cannot do anything else
    After a minute the screen brightens and I can click on it again to try to bring up the ‘logon PW field’ and it (scenic background picture) dims again.
    When I have the blank screen no commands are recognized (Win + R, Win + X etc…)

    Note:
    The only way I can get to C prompt is by using the Win10 installation thumb drive. I tried to do a repair using the
    Installation app on thumb drive but it failed and told me it could not make the repair.
    I can reach the BIOS via F12 on start up.
    The system now may not be recognizing any startup files
    I can email screen shots of the directories visible after the C: prompt if it’s useful.

    I believe I somehow may have disabled the default start-up instructions and correction wills need to be made via the C: prompt.

    Does anyone have recommendations on how to restore the 'set-up'?

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Posts : 2
    Win 10 Pro
       19 Oct 2016 #2

    Solved as follows:
    Reached Safe Mode by powering off two times then getting Diagnosing PC mode.
    Then - Auto Repair
    Then - Advance
    Then - Troubleshooting
    Then - Advanced
    Then - Selected number 4 Safe Mode
    Entered Safe Mode and reached the System Configuration and found that ALL of the startup applications and drivers were indeed turned off. I turned all back on, saved and rebooted. All is good now.

    I hope this helps someone else.

    Also go to: You Tube: https://youtu.be/2f-GorXWkoc
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       19 Oct 2016 #3

    Bizguy,

    Welcome to the forum!

    Thank you for posting what you did to solve the problem.
    It may help others in the future!!

    Have a great week!
      My System SpecsSystem Spec


  4. Joined : Dec 2016
    Posts : 1
    Windows 10
       4 Days Ago #4

    Bizguy said: View Post
    Solved as follows:
    Reached Safe Mode by powering off two times then getting Diagnosing PC mode.
    Then - Auto Repair
    Then - Advance
    Then - Troubleshooting
    Then - Advanced
    Then - Selected number 4 Safe Mode
    Entered Safe Mode and reached the System Configuration and found that ALL of the startup applications and drivers were indeed turned off. I turned all back on, saved and rebooted. All is good now.

    I hope this helps someone else.

    Also go to: You Tube: https://youtu.be/2f-GorXWkoc
    Thank you sooooooo much, you saved my bacon man!!!!
      My System SpecsSystem Spec


 


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