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  1. Joined : Oct 2016
    Posts : 24
    Windows 10
       18 Oct 2016 #1

    regarding blue screen after upgrade


    The laptop supposedly completely upgraded to Wind ows 10, but after it's put on now the blue screen shows up with four options to choose from which are the continue, device, troubleshoot or turn PC off ones. Certainly, at least some of you must be familiar with this kind of situation. Any suggestions on how to handle this? It seems I tried every option available on it but failed.

    It seems like a broad problem to be posted under just the installation category.
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       19 Oct 2016 #2

    Seeking7823,

    Welcome to the forum!

    IMO, in the end, if the upgrade of Windows 10 does not succeed, the best solution is a clean install:
    Windows 10 - Clean Install

    Hopefully your files were backed up as needed from the old system.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 24
    Windows 10
       19 Oct 2016 #3

    Thanks, but I scanned that URL and what I saw on it doesn't pertain to this. The installation was already supposedly complete, and I mentioned that in the first post. This http://www.windows10forums.com/attac...ompt-jpg.1729/ is an example of the sort of options that showed up.

    Also, I don't know if it was 32 or 64 bit.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       19 Oct 2016 #4

    Guess I do not understand your question, since the Advanced Startup Options menu is really the central fix-it location for Windows 10.

    The installation is complete and it ends up at the screen below??? Did Windows 10 start normally?
    Attached Thumbnails Attached Thumbnails Capture 1.PNG  
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 24
    Windows 10
       20 Oct 2016 #5

    There's an HDD password and supervisor password that I'm required to use to even get it to that blue screen. The picture you provided is what recently showed up, and there's also the options listed on the picture I put. It will not proceed to the desktop for now.

    Based on what a family member said the installation completed.
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       20 Oct 2016 #6

    Seeking7823,

    Is there any possibility the family member that says the installation completed to take a look at what is going on, and provide you some help?

    Or, maybe something makes sense to someone else in this forum, and they will come in to assist you.
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 6
    windows 7
       20 Oct 2016 #7

    its must be uncompleted updated. you have to restore your pc (windows up dated and drivers install and update you must be complete process other wise you will become blue screen error)
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Posts : 24
    Windows 10
       20 Oct 2016 #8

    The family member is seemingly just as clueless as me about it. Maybe a DVD like this Amazon.com: Windows 10 - 32/64 Bit DVD SP1, Supports All Versions. Home, Professional, and Enterprise. Recover, Repair, Restore or Re-install Windows to Factory Fresh! one would help. The main problem is I don't know how to find out what the product key for the laptop was.
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 24
    Windows 10
       21 Oct 2016 #9

    kody said: View Post
    its must be uncompleted updated. you have to restore your pc (windows up dated and drivers install and update you must be complete process other wise you will become blue screen error)
    Maybe the family member was mistaken about if the update completed. I'm certain I already tried to restore it and it failed, but I guess that I'll try it anyway. I plan to update about this.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 24
    Windows 10
       21 Oct 2016 #10

    After I tried to restore the system, this http://www.howtogeek.com/wp-content/...xFFBsSoQ3s.png message showed up except the blue screen was in the background and there were some more writings below it (so it did not look exactly like in the picture provided here, but that same message at least showed up along with that picture with the clock on the left).
      My System SpecsSystem Spec


 
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