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  1. Join Date : Oct 2016
    Posts : 24
    Windows 10
       21 Oct 2016 #11

    The screen has now that the PC is resetting with a certain percent somewhere to the right of it, and I want to leave it on for now and hope that this percent will eventually complete. There could have been other times I tried this which did not get it to work. The ac er logo is on the screen. Right now it seems stuck at a certain percent.

    It's at 25% right now and it's around 5:43 PM right now here.
      My System SpecsSystem Spec


  2. Join Date : Aug 2016
    Posts : 261
    Windows 10 Home
       21 Oct 2016 #12

    Did yo get to the Reset this PC by selecting Settings > Update & Security > Recovery > Reset this PC?

    Any progress on the Reset?
      My System SpecsSystem Spec


  3. Join Date : Oct 2016
    Posts : 24
    Windows 10
       22 Oct 2016 #13

    cottonball said: View Post
    Did yo get to the Reset this PC by selecting Settings > Update & Security > Recovery > Reset this PC?

    Any progress on the Reset?
    Well I'm not sure if that's exactly how I tried it, but if this obviously doesn't work then I plan to specifically make sure it's attempted that way. It seems to still be at 25%, and it's around 5:06 PM here which is close to around 24 hours total so far. lol

    If I resort to other options then I plan to keep a list of those options. Then I'll be certain about what not to try.

    The various times I could have tried these options in the past, the percent obviously did not reach 100, and the screen could have went blank and restarted with the same options as the what's on the pictures on the URLs listed above.
      My System SpecsSystem Spec


  4. Join Date : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       22 Oct 2016 #14

    Seeking7823 said: View Post
    The family member is seemingly just as clueless as me about it. Maybe a DVD like this Amazon.com: Windows 10 - 32/64 Bit DVD SP1, Supports All Versions. Home, Professional, and Enterprise. Recover, Repair, Restore or Re-install Windows to Factory Fresh! one would help. The main problem is I don't know how to find out what the product key for the laptop was.
    Product Key is generally on the back of the laptop. If not, it may have been removed, in which case you are SOOL for that installation, you'll have to buy a new key and start all over. Sometimes MS reps will give you a new key when you call in.
      My System SpecsSystem Spec


  5. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       22 Oct 2016 #15

    Do we know if this system was upgraded from W7 or W8? Because if it was W8, then the key is stored in the BIOS, and a clean install would be easiest.
      My System SpecsSystem Spec


  6. Join Date : Aug 2016
    Posts : 261
    Windows 10 Home
       22 Oct 2016 #16

    Hmmm, thought Windows 10 was eligible for activation via Digital Entitlement if the machine was upgraded to Windows 10 on a machine running a genuine copy of Windows 7 or 8/8.1?

    I upgraded a Windows 7 machine not too long ago, and cannot remember having to use a key.
    However, I do not remember what I did yesterday...
      My System SpecsSystem Spec


  7. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       22 Oct 2016 #17

    cottonball said: View Post
    Hmmm, thought Windows 10 was eligible for activation via Digital Entitlement if the machine was upgraded to Windows 10 on a machine running a genuine copy of Windows 7 or 8/8.1?

    I upgraded a Windows 7 machine not too long ago, and cannot remember having to use a key.
    However, I do not remember what I did yesterday...
    Correct, but XweAponX mentioned that the OP needed to find his original key. That's not necessary if it was a W8 machine as the original key is in the BIOS. The W10 installation will see that and install the proper version (Home or Pro) per that key. Also, if the machine had W10 installed and activated, you should be able to reinstall/clean install as often as you like/need, without a key, (whether it was a W7 or W8 originally), as the digital license resides on the MS servers. So, yes. the OP should be able to clean install, select "I don't have a key" if it presents itself, and the system should activate once it goes online (although some have said it takes a reboot or two). A key should not be necessary during install.
      My System SpecsSystem Spec


  8. Join Date : Aug 2016
    Posts : 261
    Windows 10 Home
       22 Oct 2016 #18

    simrick,

    Thanks, you have clarified the Key issue, whether upgraded from W7 or W8/8.1

    It is my understanding that, as you mention, this is the case:
    ...if the machine had W10 installed and activated, you should be able to reinstall/clean install as often as you like/need, without a key, (whether it was a W7 or W8 originally), as the digital license resides on the MS servers...
      My System SpecsSystem Spec


  9. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       23 Oct 2016 #19

    cottonball said: View Post
    simrick,

    Thanks, you have clarified the Key issue, whether upgraded from W7 or W8/8.1

    It is my understanding that, as you mention, this is the case:
    Yes. Another thing you can do find out if the machine is registered to the owner's MS account, then if there are any activation problems, he has something to fall back on. There is an activation tool that can be run after the clean install:
    How to re-activate Windows 10 after a hardware change | Windows Central
    Of course, this won't work if the owner did not use an MS account on it already.
      My System SpecsSystem Spec


  10. Join Date : Oct 2016
    Posts : 24
    Windows 10
       26 Oct 2016 #20

    Now it's on this https://social.technet.microsoft.com...getfile/395547 screen. I don't think it passed the 25%.

    I can suppose what option that was but I'm not completely sure. From this point, I want to be absolutely sure about what option or options I plan to try so I can at least be sure about what may not work. This way, I can obviously get closer to what could work.

    I'd like for someone to persuade me to try a specific option. What I might do is shut it off to let it possibly physically cool down, and gather some information from the back of it in case that could be of help.
      My System SpecsSystem Spec


 
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