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  1. Join Date : Oct 2016
    Posts : 5
    Win 10 version 1607
       13 Oct 2016 #1

    Win 10 random freeze at work but not at home


    I have a Dell Inspiron laptop with Win 10 Anniversary update. I use it both at home and work. At home I have no issues at all. Works fine.
    However, at work it freezes randomly soon after boot. I can usually get to my desktop, but as soon as I start an application it soon freezes. Nothing responds, can't start Task Manager, can't use the Start menu. The cursor appears normal when in the primary part of the desktop, but I get a spinning timeout circle when the cursor is in the taskbar. The only way out is a forced power down (hold down the power button until the laptop turns off).
    The only variable I can think of is a different WiFi network, but I seem to be connected at both locations.
    Anyone have any ideas of where else I should look?
      My System SpecsSystem Spec


  2. Join Date : May 2015
    Central IL
    Posts : 2,937
    EL Capitan
       13 Oct 2016 #2

    If you have an IT person at work, then talk to them. Most likely they have implemented a hardened QOS scheme on the Public side of the network to keep people from abusing the privilege.
      My System SpecsSystem Spec


  3. Join Date : Jul 2015
    Pacific Northwest, USA
    Posts : 291
    Win10 x64 Pro -2 desktops, 1 laptop
       14 Oct 2016 #3

    Can you ever successfully start an application ( a browser, an email client, etc.) before the freeze happens? If so, do these applications freeze, or do they keep running even though you can't start anything else?

    I have no idea what would cause such a problem, but I run into it once to twice a week so am interested in hearing solutions.

    Some other network-related things:
    • You certainly have a different IP addr at each location.
    • Perhaps you have IPv6 support in one location and not the other.
    • Perhaps you have a proxy server at work.
    • You definitely will have different results from network discovery activity.
    • You possibly have active directory at work but not at home.

    I have no idea how any of those would contribute to a freeze, but they are differences in the two environments.

    Once you reboot at work does everything always work, or do you sometimes get the freeze again?
    If you reboot at work after everything is working does the freeze happen again?
      My System SpecsSystem Spec


  4. Join Date : Oct 2016
    Posts : 5
    Win 10 version 1607
       14 Oct 2016 #4

    @bro67 - IT says no restrictions on the WiFi connection. @pokeefe0001 - can sometimes start an application (e.g Outlook) but it and everything freezes in a few seconds. Multiple reboots have no effect. Freezes with a few seconds. Always requires hard reset (power switch).

    Additional info: It seemed to work fine before the Anniversary update was installed. But, again, why would everything work @ home, but freeze when in the work environment. I do not connect to the work domain. Use the WiFi only for internet access.
      My System SpecsSystem Spec


  5. Join Date : May 2015
    Central IL
    Posts : 2,937
    EL Capitan
       15 Oct 2016 #5

    I just wanted to check, since a lot of people that are using the Live account instead of a Local Old School Windows login are getting problems when working between machines and Windows screws up the Roaming Profile Sync.

    Grab Farbar's Minitoolbox fromhttp://www.bleepingcomputer.com/download/minitoolbox/ Check all of the boxes and then past the text file output to a post. Use a "Scroll Box" to keep the info in it, instead of ending up with a really long post. This is where you can find the BBCode for the various features that can be used in posts. BB Code List - Imagine Nation Forums
      My System SpecsSystem Spec


  6. Join Date : May 2015
    Central IL
    Posts : 2,937
    EL Capitan
       15 Oct 2016 #6

    This is something that you want to show up with some gift cards in hand or food for IT to help dig a little deeper. If they know their stuff and willing to use you as a Guinea pig to do some Packet sniffing and see why your unit does not have issues when at home, but does at work, they have access to the tools that are for finding out this kind of info as to what is really the problem.

    You have to almost peel it like an onion at this point. That would mean changing to a Local Profile (Old School Windows login) vs. a Roaming Windows profile (Live Login), along with disabling any third party Security software, all life tiles if you are not using Classic Shell or Start 10. Also this is where msconfig comes in handy in troubleshooting the problem, same as SysInternals Process Explorer from Microsoft.com.
      My System SpecsSystem Spec


  7. Join Date : Oct 2016
    Posts : 5
    Win 10 version 1607
       17 Oct 2016 #7

    @bro67
    Logging on as a local user had no effect. Still freezes soon after logon.
    Here is the output from Minitoolbox:
      My System SpecsSystem Spec


  8. Join Date : Oct 2016
    Posts : 5
    Win 10 version 1607
       17 Oct 2016 #8

    [scrollbox=25]MiniToolBox by Farbar Version: 17-06-2016
    Ran by MikeC (administrator) on 17-10-2016 at 13:53:09
    Running from "C:\Users\MikeC\Downloads"
    Microsoft Windows 10 Pro (X64)
    Model: Inspiron 5547 Manufacturer: Dell Inc.
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.

    ========================= FF Proxy Settings: ==============================


    "Reset FF Proxy Settings": Firefox Proxy settings were reset.

    ========================= Hosts content: =================================
    ========================= IP Configuration: ================================

    Intel(R) Dual Band Wireless-AC 3160 = Wireless Network Connection (Connected)
    Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
    Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
    Kaspersky Security Data Escort Adapter = Ethernet (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global taskoffload=disabled
    set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 5" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MikeC-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 34-17-EB-5A-92-EF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : A0-88-69-80-70-C9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 4:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
    Physical Address. . . . . . . . . : A2-88-69-80-70-C8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
    Physical Address. . . . . . . . . : 00-FF-47-7A-10-6C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160
    Physical Address. . . . . . . . . : A0-88-69-80-70-C8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:641:8000:15d0:b1d4:7161:9cd:23d3(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:641:8000:15d0:200e:7699:aab7:447d(Preferred)
    Link-local IPv6 Address . . . . . : fe80::b1d4:7161:9cd:23d3%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.21(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, October 17, 2016 1:08:12 PM
    Lease Expires . . . . . . . . . . : Monday, October 24, 2016 1:46:49 PM
    Default Gateway . . . . . . . . . : fe80::ce35:40ff:fed5:9d6e%15
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 228624489
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-56-9C-41-34-17-EB-5A-92-EF
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth PAN HelpText
    Physical Address. . . . . . . . . : A0-88-69-80-70-CC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:18da:107c:e7f9:b339(Preferred)
    Link-local IPv6 Address . . . . . : fe80::18da:107c:e7f9:b339%9(Preferred)
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 150994944
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-56-9C-41-34-17-EB-5A-92-EF
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{A34BC36C-FCAD-4F65-A945-5C62A6E73F4B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Server: cdns01.comcast.net
    Address: 2001:558:feed::1

    Name: google.com
    Addresses: 2607:f8b0:4005:804::200e
    172.217.5.110


    Pinging google.com [2607:f8b0:4005:804::200e] with 32 bytes of data:
    Request timed out.
    Request timed out.

    Ping statistics for 2607:f8b0:4005:804::200e:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
    Server: cdns01.comcast.net
    Address: 2001:558:feed::1

    Name: yahoo.com
    Addresses: 2001:4998:44:204::a7
    2001:4998:c:a06::2:4008
    2001:4998:58:c02::a9
    98.138.253.109
    98.139.183.24
    206.190.36.45


    Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
    Request timed out.
    Request timed out.

    Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    2...34 17 eb 5a 92 ef ......Realtek PCIe FE Family Controller
    11...a0 88 69 80 70 c9 ......Microsoft Wi-Fi Direct Virtual Adapter
    24...a2 88 69 80 70 c8 ......Microsoft Hosted Network Virtual Adapter
    10...00 ff 47 7a 10 6c ......Kaspersky Security Data Escort Adapter
    15...a0 88 69 80 70 c8 ......Intel(R) Dual Band Wireless-AC 3160
    22...a0 88 69 80 70 cc ......Bluetooth PAN HelpText
    1...........................Software Loopback Interface 1
    9...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
    5...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.21 55
    10.0.0.0 255.255.255.0 On-link 10.0.0.21 311
    10.0.0.21 255.255.255.255 On-link 10.0.0.21 311
    10.0.0.255 255.255.255.255 On-link 10.0.0.21 311
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
    224.0.0.0 240.0.0.0 On-link 10.0.0.21 311
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    255.255.255.255 255.255.255.255 On-link 10.0.0.21 311
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    15 311 ::/0 fe80::ce35:40ff:fed5:9d6e
    1 331 ::1/128 On-link
    9 331 2001::/32 On-link
    9 331 2001:0:5ef5:79fb:18da:107c:e7f9:b339/128
    On-link
    15 311 2601:641:8000:15d0::/60 fe80::ce35:40ff:fed5:9d6e
    15 311 2601:641:8000:15d0::/64 On-link
    15 311 2601:641:8000:15d0:200e:7699:aab7:447d/128
    On-link
    15 311 2601:641:8000:15d0:b1d4:7161:9cd:23d3/128
    On-link
    15 311 fe80::/64 On-link
    9 331 fe80::/64 On-link
    9 331 fe80::18da:107c:e7f9:b339/128
    On-link
    15 311 fe80::b1d4:7161:9cd:23d3/128
    On-link
    1 331 ff00::/8 On-link
    15 311 ff00::/8 On-link
    9 331 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
    Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
    Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
    Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
    Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
    x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
    x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
    x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (10/17/2016 01:12:22 PM) (Source: Application Error) (User: )
    Description: Faulting application name: IAStorDataMgrSvc.exe, version: 13.0.0.1098, time stamp: 0x52f2620d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x01db4d4d
    Faulting process id: 0x2664
    Faulting application start time: 0xIAStorDataMgrSvc.exe0
    Faulting application path: IAStorDataMgrSvc.exe1
    Faulting module path: IAStorDataMgrSvc.exe2
    Report Id: IAStorDataMgrSvc.exe3
    Faulting package full name: IAStorDataMgrSvc.exe4
    Faulting package-relative application ID: IAStorDataMgrSvc.exe5

    Error: (10/17/2016 01:12:20 PM) (Source: .NET Runtime) (User: )
    Description: Application: IAStorDataMgrSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
    at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
    at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

    Error: (10/17/2016 10:14:22 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
    Description: Windows cannot load classes registry file.
    DETAIL - The system cannot find the file specified.

    Error: (10/17/2016 10:14:10 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
    Description: Windows cannot load classes registry file.
    DETAIL - The system cannot find the file specified.

    Error: (10/17/2016 10:14:09 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
    Description: Windows cannot load classes registry file.
    DETAIL - The system cannot find the file specified.

    Error: (10/17/2016 10:14:08 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
    Description: Windows cannot load classes registry file.
    DETAIL - The system cannot find the file specified.

    Error: (10/16/2016 03:57:59 PM) (Source: Perflib) (User: )
    Description: BITSC:\Windows\System32\bitsperf.dll8

    Error: (10/15/2016 06:20:42 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SetPoint.exe, version: 6.67.83.0, time stamp: 0x55dd08d2
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9247, time stamp: 0x56fa3839
    Exception code: 0x40000015
    Fault offset: 0x0000000000042686
    Faulting process id: 0x20bc
    Faulting application start time: 0xSetPoint.exe0
    Faulting application path: SetPoint.exe1
    Faulting module path: SetPoint.exe2
    Report Id: SetPoint.exe3
    Faulting package full name: SetPoint.exe4
    Faulting package-relative application ID: SetPoint.exe5

    Error: (10/15/2016 06:19:29 PM) (Source: Application Error) (User: )
    Description: Faulting application name: explorer.exe, version: 10.0.14393.206, time stamp: 0x57dacb32
    Faulting module name: ntdll.dll, version: 10.0.14393.206, time stamp: 0x57dac931
    Exception code: 0xc0000005
    Fault offset: 0x000000000002f21b
    Faulting process id: 0x2848
    Faulting application start time: 0xexplorer.exe0
    Faulting application path: explorer.exe1
    Faulting module path: explorer.exe2
    Report Id: explorer.exe3
    Faulting package full name: explorer.exe4
    Faulting package-relative application ID: explorer.exe5

    Error: (10/15/2016 06:16:16 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SetPoint.exe, version: 6.67.83.0, time stamp: 0x55dd08d2
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9247, time stamp: 0x56fa3839
    Exception code: 0x40000015
    Fault offset: 0x0000000000042686
    Faulting process id: 0x2c7c
    Faulting application start time: 0xSetPoint.exe0
    Faulting application path: SetPoint.exe1
    Faulting module path: SetPoint.exe2
    Report Id: SetPoint.exe3
    Faulting package full name: SetPoint.exe4
    Faulting package-relative application ID: SetPoint.exe5


    System errors:
    =============
    Error: (10/17/2016 01:50:55 PM) (Source: DCOM) (User: MIKEC-PC)
    Description: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}

    Error: (10/17/2016 01:50:25 PM) (Source: DCOM) (User: MIKEC-PC)
    Description: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}

    Error: (10/17/2016 01:49:55 PM) (Source: DCOM) (User: MIKEC-PC)
    Description: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}

    Error: (10/17/2016 01:49:25 PM) (Source: DCOM) (User: MIKEC-PC)
    Description: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}

    Error: (10/17/2016 01:12:23 PM) (Source: Service Control Manager) (User: )
    Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

    Error: (10/17/2016 01:10:35 PM) (Source: Service Control Manager) (User: )
    Description: The Connected Devices Platform Service service terminated with the following error:
    %%2147500037 = Unspecified error


    Error: (10/17/2016 01:08:48 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (10/17/2016 01:08:48 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (10/17/2016 01:08:44 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

    Error: (10/17/2016 01:08:11 PM) (Source: Service Control Manager) (User: )
    Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:
    %%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.



    Microsoft Office Sessions:
    =========================
    Error: (10/17/2016 01:12:22 PM) (Source: Application Error)(User: )
    Description: IAStorDataMgrSvc.exe13.0.0.109852f2620dunknown0.0.0.000000000c000000501db4d4d266401d228b28f190207C:\ Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exeunknown26e0a5ce-d8cf-4e57-8738-da54a58ff2ee

    Error: (10/17/2016 01:12:20 PM) (Source: .NET Runtime)(User: )
    Description: Application: IAStorDataMgrSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
    at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
    at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

    Error: (10/17/2016 10:14:22 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
    Description: The system cannot find the file specified.

    Error: (10/17/2016 10:14:10 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
    Description: The system cannot find the file specified.

    Error: (10/17/2016 10:14:09 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
    Description: The system cannot find the file specified.

    Error: (10/17/2016 10:14:08 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
    Description: The system cannot find the file specified.

    Error: (10/16/2016 03:57:59 PM) (Source: Perflib)(User: )
    Description: BITSC:\Windows\System32\bitsperf.dll8

    Error: (10/15/2016 06:20:42 PM) (Source: Application Error)(User: )
    Description: SetPoint.exe6.67.83.055dd08d2MSVCR90.dll9.0.30729.924756fa383940000015000000000004268620bc01d2274ae7 90a9fdC:\Program Files\Logitech\SetPointP\SetPoint.exeC:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0 .30729.9247_none_08e394a1a83e212f\MSVCR90.dll151bb141-2f3b-4a4c-9fb8-0a3c9fccb123

    Error: (10/15/2016 06:19:29 PM) (Source: Application Error)(User: )
    Description: explorer.exe10.0.14393.20657dacb32ntdll.dll10.0.14393.20657dac931c0000005000000000002f21b284801d2274 93ebbcccbC:\WINDOWS\explorer.exeC:\WINDOWS\SYSTEM32\ntdll.dll836fd58e-820f-4b19-9fc5-b3a110abde32

    Error: (10/15/2016 06:16:16 PM) (Source: Application Error)(User: )
    Description: SetPoint.exe6.67.83.055dd08d2MSVCR90.dll9.0.30729.924756fa38394000001500000000000426862c7c01d2274a48 258853C:\Program Files\Logitech\SetPointP\SetPoint.exeC:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0 .30729.9247_none_08e394a1a83e212f\MSVCR90.dll424fe576-eb94-493b-a982-1c29a4b66daa


    CodeIntegrity Errors:
    ===================================
    Date: 2016-09-30 14:22:29.191
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:29.128
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:29.108
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:29.095
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:23.449
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:23.439
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:23.391
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:23.203
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

    Date: 2016-09-30 14:22:23.179
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


    =========================== Installed Programs ============================

    64 Bit HP CIO Components Installer (HKLM\...\{0EBC740B-4363-489B-8C27-98CE0740BA19}) (Version: 18.2.4 - Hewlett-Packard) Hidden
    7-Zip 16.02 (x64) (HKLM\...\7-Zip) (Version: 16.02 - Igor Pavlov)
    Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
    Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.185 - Adobe Systems Incorporated)
    A-PDF Image Converter Pro (HKLM-x32\...\A-PDF Image to PDF_is1) (Version: - A-PDF Solution)
    Apple Application Support (32-bit) (HKLM-x32\...\{D4B07658-F443-4445-A261-E643996E139D}) (Version: 4.3.2 - Apple Inc.)
    Apple Application Support (64-bit) (HKLM\...\{A6B0442B-E159-444B-B49D-6B9AC531EAE3}) (Version: 4.3.2 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
    Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
    Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
    Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
    Brother MFL-Pro Suite MFC-7860DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
    CCleaner (HKLM\...\CCleaner) (Version: 5.22 - Piriform)
    Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.4.1000.16 - Citrix Systems, Inc.)
    Classic Shell (HKLM\...\{383BB30A-B4A7-4666-9A83-22CFA8640097}) (Version: 4.3.0 - IvoSoft)
    Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
    Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
    CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
    Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.9.2.8 - Dell Inc.)
    Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.9.0 - Dell Inc.) Hidden
    Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
    Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
    Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
    Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
    Dell SupportAssistAgent (HKLM-x32\...\{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
    Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.9.0.10 - Dell)
    Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 19.0.15.2 - Synaptics Incorporated)
    EaseUS Partition Master 11.5 (HKLM-x32\...\EaseUS Partition Master_is1) (Version: - EaseUS)
    EaseUS Todo Backup Home 9.2 (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 9.2 - CHENGDU YIWO Tech Development Co., Ltd)
    EPSON Artisan 730 Series Printer Uninstall (HKLM\...\EPSON Artisan 730 Series) (Version: - SEIKO EPSON Corporation)
    Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.0.0.0 - SEIKO EPSON CORPORATION)
    Epson Event Manager (HKLM-x32\...\{8ED43F7E-A8F6-4898-AF11-B6158F2EDF94}) (Version: 2.50.0000 - SEIKO EPSON CORPORATION)
    EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version: - Seiko Epson Corporation)
    EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4j - SEIKO EPSON CORPORATION)
    Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.0.2.805 - Foxit Software Inc.)
    GoToAssist Expert 3.0.0.1185 (HKCU\...\GoToAssist Remote Support Expert) (Version: 3.0.0.1185 - Citrix Online)
    HWiNFO64 Version 5.22 (HKLM\...\HWiNFO64_is1) (Version: 5.22 - Martin Malík - REALiX)
    iCloud (HKLM\...\{724A887F-2B55-4306-B6F9-8F0E7A04B1B5}) (Version: 5.2.2.87 - Apple Inc.)
    Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.22.1760 - Intel Corporation)
    Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4463 - Intel Corporation)
    Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology(patch version 3.0.1342.2) (HKLM\...\{302600C1-6BDF-4FD1-1311-148929CC1385}) (Version: 3.1.1311.0402 - Intel Corporation)
    Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 13.0.0.1098 - Intel Corporation)
    Intel(R) Update Manager (HKLM-x32\...\{7224B7CE-196C-4E2A-A1AE-1D7BF259FD36}) (Version: 3.4.1942 - Intel Corporation)
    Intel(R) USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.16 - Intel Corporation)
    Intel(R) WiDi (HKLM\...\{E5FBF024-1ED3-448E-86A0-8681D043E7D1}) (Version: 4.2.28.0 - Intel Corporation)
    Intel® PROSet/Wireless Software (HKLM-x32\...\{a2a04474-104a-49b3-9bf5-33afee260030}) (Version: 17.14.0 - Intel Corporation)
    iTunes (HKLM\...\{955524E7-79EB-4CA9-BA4D-FD2DF587651B}) (Version: 12.4.3.1 - Apple Inc.)
    Kaspersky Secure Connection (HKLM-x32\...\{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
    Kaspersky Secure Connection (HKLM-x32\...\InstallWIX_{1CF84962-50F8-48CA-9082-B70F3A02C686}) (Version: 17.0.0.611 - Kaspersky Lab)
    Kaspersky Total Security (HKLM-x32\...\{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab) Hidden
    Kaspersky Total Security (HKLM-x32\...\InstallWIX_{E27B1D7B-3B34-43A2-9FC0-9828D5DF46E2}) (Version: 17.0.0.611 - Kaspersky Lab)
    KONICA MINOLTA C360Series (HKLM\...\KONICA MINOLTA C360Series Installer) (Version: - KONICA MINOLTA)
    KONICA MINOLTA TWAIN V4 (HKLM-x32\...\{C3A1EEDD-2BC2-407B-A172-865E513ABE15}) (Version: 4.0.28000 - KONICA MINOLTA)
    LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version: - LastPass)
    LG ODD Auto Firmware Update (HKLM-x32\...\{6179550A-3E7C-499E-BCC9-9E8113E0A285}) (Version: 10.01.0712.01 - )
    Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)
    Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
    Macrium Reflect Free Edition (HKLM\...\{21CD6FD7-D895-4883-9CBB-3B8F7004C147}) (Version: 6.1.1023 - Paramount Software (UK) Ltd.) Hidden
    Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.1 - Paramount Software (UK) Ltd.)
    Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
    Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.7167.2060 - Microsoft Corporation)
    Microsoft Office Access database engine 2007 (English) (HKLM-x32\...\{90120000-00D1-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
    Microsoft SQL Server Native Client (HKLM\...\{79BF7CB8-1E09-489F-9547-DB3EE8EA3F16}) (Version: 9.00.4035.00 - Microsoft Corporation)
    Microsoft Support and Recovery Assistant for Office 365 (HKCU\...\4415f693b586d348) (Version: 16.0.1311.8 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
    Mozilla Firefox 49.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
    Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.1.6109 - Mozilla)
    MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
    MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
    Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
    Online Plug-in (HKLM-x32\...\{2AB290A4-6B1F-4591-AF1B-73153F10D362}) (Version: 14.4.1000.16 - Citrix Systems, Inc.) Hidden
    Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
    QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
    Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.16.009 - Dell Inc.)
    RASplus (HKLM-x32\...\{E660F3FE-E80C-4A6F-9120-17E0895D5A89}) (Version: 2.7.7 - ADT)
    Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31222 - Realtek Semiconduct Corp.)
    Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
    Sage 300 ERP .NET Libraries 2012 (HKLM-x32\...\{5F6833F3-ED9D-4063-986B-19CBAC691DDB}) (Version: 6.1.1 - Sage Software, Inc.) Hidden
    Sage 300 ERP .NET Libraries 2012 (HKLM-x32\...\InstallShield_{5F6833F3-ED9D-4063-986B-19CBAC691DDB}) (Version: 6.1.1 - Sage Software, Inc.)
    Sage 300 ERP 2012 (HKLM-x32\...\{3F2EDE49-D4D4-4642-AD19-3A28AE78F364}) (Version: 6.1 - Sage Software, Inc.)
    Sage 300 ERP 2012 (HKLM-x32\...\{97F4F50F-01CB-4EAE-8672-1BC9B6951D62}) (Version: 6.1 - Sage Software, Inc.) Hidden
    Sage 300 ERP 2012 (HKLM-x32\...\{D2D4C1BD-2EDA-48D5-B804-2D6F02C63536}) (Version: 6.1 - Sage Software, Inc.) Hidden
    Self-service Plug-in (HKLM-x32\...\{37C6BFE8-9345-4BE5-A807-9E427562958B}) (Version: 4.4.1000.13058 - Citrix Systems, Inc.) Hidden
    Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
    Sigil 0.9.6 (HKLM\...\Sigil_is1) (Version: - Sigil-Ebook)
    Software Updater (HKLM-x32\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
    Visionetix Software - Document Managment System 5.6A (HKLM-x32\...\{4B758ADE-6459-43C1-A9BF-758DE32AF266}) (Version: 5.6.000 - Visionetix Software)
    VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
    WinX DVD Ripper Platinum 7.5.12 (HKLM-x32\...\WinX DVD Ripper Platinum_is1) (Version: - Digiarty Software, Inc.)
    WinX MediaTrans (HKLM-x32\...\WinX MediaTrans) (Version: 3.0 - Digiarty Software, Inc.)
    WinZip 20.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C24105}) (Version: 20.5.12118 - WinZip Computing, S.L. )
    YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.5324 - CyberLink Corp.) Hidden
    YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.5324 - CyberLink Corp.) Hidden
    Zoho Assist (HKLM-x32\...\Zoho Assist) (Version: 11.0.1.40 - Zoho Corp Pvt Ltd.)

    ========================= Devices: ================================

    Name:
    Description:
    Class Guid:
    Manufacturer:
    Service:
    Device ID: ROOT\INTEL_UOIP_BUS_DRIVER\0000
    Problem: : The drivers for this device are not installed. (Code 28)
    Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

    Name:
    Description:
    Class Guid:
    Manufacturer:
    Service:
    Device ID: ROOT\SYSTEM\0001
    Problem: : The drivers for this device are not installed. (Code 28)
    Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

    Name:
    Description:
    Class Guid:
    Manufacturer:
    Service:
    Device ID: ROOT\MEDIA\0000
    Problem: : The drivers for this device are not installed. (Code 28)
    Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


    ========================= Memory info: ===================================

    Percentage of memory in use: 50%
    Total physical RAM: 6032.36 MB
    Available physical RAM: 2970.53 MB
    Total Virtual: 12176.36 MB
    Available Virtual: 8442.97 MB

    ========================= Partitions: =====================================

    1 Drive c: (OS) (Fixed) (Total:911.69 GB) (Free:798.71 GB) NTFS
    2 Drive y: (RECOVERY) (Fixed) (Total:19.78 GB) (Free:8.82 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\MIKEC-PC

    Administrator DefaultAccount Guest
    Mike MikeC

    ========================= Minidump Files ==================================

    C:\WINDOWS\Minidump\092716-18343-01.dmp
    C:\WINDOWS\Minidump\101716-24453-01.dmp
    ========================= Restore Points ==================================

    29-09-2016 23:38:29 Windows Update
    08-10-2016 19:02:35 Scheduled Checkpoint
    12-10-2016 15:41:19 Windows Update
    12-10-2016 15:42:03 Windows Update

    **** End of log ****d[/scrollbox]
      My System SpecsSystem Spec


  9. Join Date : May 2015
    Central IL
    Posts : 2,937
    EL Capitan
       17 Oct 2016 #9

    Hang tight at this point. One of the MVP's should hopefully be along to further troubleshoot. The errors section is concerning. The default OEM installed stuff is another. Most freezing is associated with Security programs like Kaspersky when they take over and start scanning every process as you log in, no just sitting there and waiting to be needed.

    Sysinternals Process Explorer also helps to monitor which sub-process can be the culprit, just like Resource Manager in Windows is somewhat helpful.

    To get rid of the OEM stuff, you would have to install a clean version of Windows 10 from the ISO that Microsoft has available that you can download and burn to a DVD.
      My System SpecsSystem Spec


  10. Join Date : Oct 2016
    Posts : 5
    Win 10 version 1607
       18 Oct 2016 #10

    OK. I reset Windows. I can now work at both locations. No freezes (so far). Must have been some software conflict, although I still don't understand why it would work at home but not at work.
    Anyway, It's now just re-loading my application. When (or if) I start getting freezes again, at least I should know what caused it. @bro67. Thanks much for your help.
      My System SpecsSystem Spec


 
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