Lost access to drive - "Access is Denied"

Adalwar · 14 Oct 2016

"I had that freeze-up this week when I was trying to make a system backup.." exactly as in my case. Almost at the end of Backup, it stopped with an 0x??????? error and Drive was GONE!

EDIT: Drive was working well, was doing the Backup, and it should have been a "power drop" just in the middle ?!
The Drive itself is perfect, I put it in other enclosure, have been working with it and no issue.
There is something wrong, I hoppe people will find that out.

EDIT2: I also was upgrading from 8.1 to 10 and it just happened 12h after upgrade.

EDIT3: I do not know if it is related, but I had 2 Anti-Virus Drivers Leftover , I used their Removal Tools that are available on Internet. I had uninstalled the AV long time ago, but they have left some pieces back.
Now system is cleaned, i am using only Windows Defender.

rivre · 14 Oct 2016

Could I be missing a BIOS setting for my motherboard that affects how multiple drives are seen in enclosures over esata/USB? Just a guess because I have no idea if any settings int he BIOS could affect the was enclosure drives are seen.

I did get a BIG Windows update 2 weeks ago. It was an automatic Windows update. I think it was the Windows 10 anniversary update which updated my system from my clean-installed Windows 10 to the anniversary update. Just thought I'd mention it. I hadn't tried my enclosures on the new PC before that update so I have no idea if that played any part in my drive issues.

Adalwar · 14 Oct 2016

No, I do not think it has to do with BIOS, and I have never seen such a Setting in BIOS.
The Problem is around Enclosure - Power Supply or Windows itself or Other Software.
As it happens also with internal Drives, seems Enclosure will be not the main problem, although it could have been "our" problem.
Thinking back, my backup initialized and was running for over than 30 min., without issues and at a point there was an error.
There was no other Applications running, neither I was working in PC. It was only Backup running, I always do it like that.
I think it has to do with Migration of the OS, from W7 or W8 to W10.

rivre · 14 Oct 2016

I think you're misunderstanding me somewhere. It doesn't happen on my internal drives. Only external enclosures. I just meant currently I'm putting the drives that were previously in my enclosures in my PC (internally) to copy my data safely, since I can't trust my enclosures.

I have been copying using Teracopy all morning to a new internal drive. The only problem I'm having copying files internally is Teracopy keeps throwing up "out of memory" errors which is a known issue with Teracopy. It seems to hate some of my folders with thousands of tiny files inside. But I use Teracopy because it verifies the copy afterwards with CRC. I normally don't need to copy such large amounts of files all at once but I'm moving data around to clear some older drives for testing my enclosures without worrying about permanently losing my data if I continue to have corruption in my enclosures.

Wynona · 14 Oct 2016

Rivre, I'm with Linw on this. One person in another thread/Forum had a problem similar to yours, but he only had one drive in his enclosure. It turned out to be a cable that caused his problems, so I'd start by replacing the cable first and have only one drive in the enclosure.

Then if that doesn't work, I'd follow Linw's suggestions.

rivre · 14 Oct 2016

Wynona said:

Rivre, I'm with Linw on this. One person in another thread/Forum had a problem similar to yours, but he only had one drive in his enclosure. It turned out to be a cable that caused his problems, so I'd start by replacing the cable first and have only one drive in the enclosure.

Then if that doesn't work, I'd follow Linw's suggestions.

Since this appears to be affecting multiple enclosures, all connected to a different port with different cables, I can safely rule out bad cables.

I think at this point trial and error and testing is required. Which is why I'm trying to backup some data today to clear up a couple older drives to use for testing purposes. Hopefully Icy Dock follows through and sends me a replacement enclosure with their new firmware for testing. There's of course no guarantee their enclosure is even the issue. But maybe if their new firmware works with those green drives without further corruption, that would narrow it down greatly. I still doubt it, but obviously something is to blame so I have to start somewhere.

Adalwar · 14 Oct 2016

I understood you very well.
You are looking for an answer for the failure, me too. I already did that question and nobody answered me.
That with accessing Drives is not only happening with external Drives, so far I could read from posts in the Forum.
So far I can see, the problem is arising with people that was upgrading to W10 and had Drives where W7/W8 had Initialized it. So, that may be the center of the problem.
Concerning Ice Box or other enclosure, it just need to be a poor contact and you have a big problem.
That is a question of the Quality that products have, if they are passing a Q&A certification. Nowadays makes I have the feeling , some people around the world are avoiding it and filling the Markt with cheap and very poor products, while they making money, the "good ones" have no chance and WE, the ones that pay, have the trouble to solve.
cheers.

Wynona · 14 Oct 2016

rivre said:

Since this appears to be affecting multiple enclosures, all connected to a different port with different cables, I can safely rule out bad cables.

I think at this point trial and error and testing is required. Which is why I'm trying to backup some data today to clear up a couple older drives to use for testing purposes. Hopefully Icy Dock follows through and sends me a replacement enclosure with their new firmware for testing. There's of course no guarantee their enclosure is even the issue. But maybe if their new firmware works with those green drives without further corruption, that would narrow it down greatly. I still doubt it, but obviously something is to blame so I have to start somewhere.

Agreed on the cables; for some reason, when I first opened this thread, there were only two pages, but now there are four, so it looks like I may be a little late to the party. :)

Good on freeing up a couple of hard drives; if I were doing it, I think I'd go for the newest one (mainly to rule out a [possibly] failing hard drive). Secondly, I would remove every device connected to my computer; all the way down to a flash drive, in order to rule out interference by anything else.

If I've read correctly, you're running Windows 10; however, I haven't seen which version. Are you running the Anniversary Update (Build 14393.xxx I think)?

When I see a company like your Icy guys doing the right thing, it makes me know they're one of the good guys, and in this instance, they seem to be the exceptional guys.

Wynona · 14 Oct 2016

A couple of other comments, if I may . . .

Every computer I've upgraded from Windows 7 to Windows 10 has had some kind of problem, so now my standard operating procedure is to upgrade, then immediately do a clean install. Yes, it means having to reinstall all the programs on the computer, but the client is happy with his/her upgrade. Then there are those who have upgraded from Windows 7 and swear they've not had the first problem. So, YMMV.

Insiders who have updated to Build 14942 have had the experience of external hard drives not being seen. It may be important that we know exactly what version of Windows 10 is on your computer; that's why I asked the question above. Also, your system specs only say Windows 10 64 bit, so we can't tell which version you have.

linw · 14 Oct 2016

You're doing what I would have done by reshuffling drive content using the internal SATA connections and then move to testing enclosures with drive(s) that can be sacrificed without pain!

But, sods law will come into play, and you won't get it to fault after that!!!!

Hope Icy Dock ship you a new enclosure quickly. They will want to see your problem sorted as much as anyone I've no doubt.

As always, best wishes and good luck.