I am experiencing an issue with the Windows 10 login on an HP envy laptop. When I click on mouse or touch the touchpad to bring up the login options, the image zooms in slightly and changes tint, which i believe it used to do at all logins. However, the login options do not appear. I have to wait until it reverts back to the normal lock screen and try again. Sometimes, it takes up to three tries before a user login option appears. Has anyone else encountered this? Is it a windows issue or is an HP simplepass issue?

Thank you,