1.    4 Weeks Ago #1
    Join Date : Sep 2016
    Posts : 1
    Windows 10 Pro

    Windows Startup fail due to Driver Update

    Ok so I recently updated my graphics card, which was an amd. Not sure exactly what kind and don't care. I updated it, and resettrs the pc. I notice the startup was slow, but it made it all the way to the home screen, and then the problems began.

    My comp began going very slow, and was laggy. I decided to uninstall everything that came with that amd update. I was close to getting it finished, the screen went black and all I saw was the mouse pointer. I tried my best to give it some time but It took forever, so I force resetted. Probably my mistake, and should be waited longer.

    After force restarting, of course I'm met with the error message that something has gone wrong. I've tried to reset the pc, which worked before, but now after going through the whole process, it tells me it failed to do it. That was my only hope. I can't enter safe mode for some odd reason, and can't get the choice to reset my pc. I was able to backup my files with my USB drive so that's a good thing.

    I have no repair disk and had to order one on Amazon. Only option I have left right now is the chkdsk which is going to take almost 2 hours to complete, but I doubt it's going to solve anything.

    My main question is if there is any way to resolve this problem maybe via command prompt? Or maybe just get a way to enter safe mode. I feel if I can at least get safe mode, I can uninstall that driver. I know me force shutting down my laptop most likely corrupted the process, or maybe it just froze up.

    Tl;dr: tried to install driver update, lagged up my laptop, force shut it down after a possible freeze into uninstalling the driver, now all options for the recovery settings are useless except maybe command prompt. Need to know if I resolve the issue via command prompt, or is there another trick to get into safe mode.
      My System SpecsSystem Spec

  2.    4 Weeks Ago #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,840
    Win 10 Pro (1607)

    Hello, could you first complete your system specs?
    System Specs - Fill in at Ten Forums - Windows 10 Forums
    I have no idea at present if you're using a HD or SSD, BIOS or UEFI, for example.

    Safe Mode - Start Windows 10 in - Windows 10 Forums
    Safe Mode - Add to Boot Options in Windows 10 - Windows 10 Forums
    F8 Advanced Boot Options - Enable or Disable in Windows 10 - Windows 10 Forums

    The tutorial section contains many practical guides and thus can be used to hlp with quite a few questions. It's free to browse and search.

    Windows installation media are free to download and create.
    Windows 10 ISO Download - Windows 10 Forums

    Need to know if I resolve the issue via command prompt
    - there won't be one magic 'Fix my computer' command that will solve all your problems, I suspect.

    If you boot from Win 10 install medium (DVD/flash drive) you can navigate to an option to start in Safe Mode.

    You can also boot from Win 10 install medium to a command prompt, discover the drive letter now allocated to your system disk/partition and then run
    chkdsk x: /F
    - where x is the drive letter allocated (almost certainly not C).

    You can also get this and create a CD/flash drive (flash drive - use Rufus, freeware).
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Check the SMART parameters of your presumed HD using one of the utilities.

    We need to be sure your disk is ok before proceeding.
      My System SpecsSystem Spec

  3.    4 Weeks Ago #3
    Join Date : Oct 2014
    Posts : 1,541
    Windows 10 Pro x64

    Quote Originally Posted by TheMechXYZ View Post
    Ok so I recently updated my graphics card, which was an amd.

    I know me force shutting down my laptop most likely corrupted the process, or maybe it just froze up.
    Based on provided info, you have a laptop with AMD and you have updated driver via Windows update, which offers the latest driver, which is for desktop PC and results in a black screen. I had the same problem as well.

    You can boot Windows to advanced startup options and run system restore. Choose a point before installing the driver.

    Advanced Startup Options - Boot to in Windows 10 - Windows 10 Forums

    System Restore Windows 10 - Windows 10 Forums

    Afterwards block installing AMD driver from Windows update. The latest AMD laptop drivers are here: APU

    Download the "Show or hide updates" troubleshooter package now.
      My System SpecsSystem Spec


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