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  1. Joined : Apr 2015
    Posts : 9,115
    W10Prox64
       13 Sep 2016 #31

    JoshuaM said: View Post
    Eset is stuck. last i checked, it seemed halfway finished with scanning the main drive. but now after checking, it seems frozen (whether on the main drive or external i don't know) finding 5 threats), and showing everything highlighted in black, but text is hidden.. no option to stop scan, but scan seems frozen. also, the icon of eset keeps showing itself in other places in the taskbar. i looked online and eset's forum showed this happened to another user with windows 10 anniversary edition. black bars and stuck during the scan.. what do i do? i am afraid that maybe a virus is detected and since mcafee is disabled and this one probably froze, nothing is protected.
    I've seen this happening lately, even on my own computer recently. It appears to be a problem with ESET when finding something. You can kill the task. Did you run the scans in post #21? I would do those first - ESET scan is usually done last, as it gives the "all clear".
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,115
    W10Prox64
       13 Sep 2016 #32

    Another option is bootable virus-scan rescue media:
    Kaspersky Rescue Disk 10

    How to create a Bitdefender Rescue CD
      My System SpecsSystem Spec


  3. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       13 Sep 2016 #33

    Good Idea Simrick ...if ESET found something , perhaps try Hitman Pro 1st and then go back to Eset.


    KB
      My System SpecsSystem Spec


  4. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       13 Sep 2016 #34

    Kbird said: View Post
    Hmmmm haven't seen that , if you are sure frozen or not responding (CTRL-ALT-Delete and see in TM ) then restart computer and try Eset with a different Browser perhaps.


    KB
    but it downloads before scanning.. does it matter what browser it downloads from? yes it was frozen, because I did finally try to stop it, and when I did, windows said the program had stopped responding. so I immediately re-enabled mcafee..
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       13 Sep 2016 #35

    it runs in the browser ,that why i said try another....eg chrome or brave.

    try uninstalling mcaffee and install avira free or avast free and scan with that too.

    .
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       14 Sep 2016 #36

    simrick said: View Post
    I've seen this happening lately, even on my own computer recently. It appears to be a problem with ESET when finding something. You can kill the task. Did you run the scans in post #21? I would do those first - ESET scan is usually done last, as it gives the "all clear".
    I did not, mainly because I don't have a third drive. also hitman pro only scanned the main drive. not sure if Eset found something on the external drive. it is possible. but it is not clear since eset freezes.

    will that option work without the third hard drive? also kapersky didn't find anything either, just like mcafee isn't. but eset finds something (just not clear what it is). will these "rescue disks" scan both the main disk and external? I think that I need to scan both. but I am not sure where it is at. the read only thing is going on whether or not external drive is plugged in.
      My System SpecsSystem Spec


  7. Joined : Apr 2015
    Posts : 9,115
    W10Prox64
       14 Sep 2016 #37

    JoshuaM said: View Post
    I did not, mainly because I don't have a third drive. also hitman pro only scanned the main drive. not sure if Eset found something on the external drive. it is possible. but it is not clear since eset freezes.

    will that option work without the third hard drive? also kapersky didn't find anything either, just like mcafee isn't. but eset finds something (just not clear what it is). will these "rescue disks" scan both the main disk and external? I think that I need to scan both. but I am not sure where it is at. the read only thing is going on whether or not external drive is plugged in.
    First, let me just say that, ESET will find everything - and I mean everything - that is possible to find; meaning that sometimes it even finds stuff that really is nothing to worry about. So keep that in mind. You can try this to see if you can get a look at what it flagged:
    Run ESET Online scanner again, only this time, tell it to run only on memory (not any drives). That should make the scan really short, and finish without any (additional) infections. At that point, you should be able to view the ones it found already, and have a look to see what they are. See method #2 here:
    Restore files quarantined by the ESET Online ScannerESET Knowledgebase


    But, let me just say this: When I clean infections, I follow steps which may or may not include ESET; it's always the *last scan* I perform, as it gives me the "all clear", if I feel it's needed. I don't do it first, and many times I don't use it at all. It depends on what the infection is I am dealing with. This is why I posted the list of scans for you in post #21. The results of those scan logs would give me the information needed to determine if ESET is even necessary.

    That said, it is always a good idea to have an image backup before beginning a cleaning operation, so in case things "go south", you can always get back to where you were and start again. So, if you can't write to the existing external hard drive, and you don't want to buy another one, then I guess we forego the "insurance policy" of having an image. This is the reason I suggested creating the Macrium Rescue Media, booting your system from it, and try making the image that way. Macrium will attempt to image "outside the constraints of the operating system", not dependent on Windows VSS services, and you may be successful, (even possibly on the existing external drive).

    The cleaning and restoring operations can be done without an image, but now you see the risks - it's your call.

    Once you've successfully run the scans in post #21 and posted the logs as each one is run, we will be able to determine if the system is indeed clean, and ready for a repair install. It may be that those scans are the only ones you need.
      My System SpecsSystem Spec


  8. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       14 Sep 2016 #38

    @simrick is giving good advice Josh , I don't want to confuse you , so I will watch from the sidelines for now.....

    KB
      My System SpecsSystem Spec


  9. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       14 Sep 2016 #39

    simrick, but if i tried to run eset, and it froze during the scan, how would i know it would find what it found already? i did not set it to automatically clean or delete. i had wanted to choose the action. so when it froze, it likely just froze only. maybe nothing is quarantined.
      My System SpecsSystem Spec


  10. Joined : Apr 2015
    Posts : 9,115
    W10Prox64
       14 Sep 2016 #40

    JoshuaM said: View Post
    simrick, but if i tried to run eset, and it froze during the scan, how would i know it would find what it found already? i did not set it to automatically clean or delete. i had wanted to choose the action. so when it froze, it likely just froze only. maybe nothing is quarantined.
    Just skip ESET and go back to post #21.
      My System SpecsSystem Spec


 
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