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  1. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #151

    That is the Product Name , it is the Product ID Number that will give you the exact model you have it may be W2L48UA or W2L48UAR

    eg look here : http://support.hp.com/us-en/document/c05096846

    HP has announced a Recall on Batteries too you should perhaps check out
    https://h30686.www3.hp.com/?lang=en-US


    You can reinstall Windows at any time , so I see no reason a Factory Restore can't be done if the Inplace does not work . Assuming of course Partition D:\ is still ok ? since we don't know if this was a virus or just you playing with permissions.

    there is lots of info on HP and guides on how to do it too , like how to replace the software and drivers here

    http://support.hp.com/us-en/product/...ent/c04762483/

    If you have not installed the new HP recovery Software you need to do it before anything else according to this page

    http://support.hp.com/us-en/product/...ent/c04758961/

    system recovery ,backup and Restore how to's

    http://support.hp.com/us-en/product/...1084066/how-to
      My System SpecsSystem Spec


  2. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       17 Oct 2016 #152

    W2l48ua#aba
      My System SpecsSystem Spec


  3. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #153

    The links above were all to the W2L48UA model


    KB
      My System SpecsSystem Spec


  4. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       17 Oct 2016 #154

    can I put the iso on the usb, or do I need to use the media creation tool? I downloaded the iso, but I don't know if I can put it on the USB or how.
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #155

    see post 147
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       17 Oct 2016 #156

    How long does it usually take to "work on updates?" Is that part online after downloaded or is it online requiring a network?
      My System SpecsSystem Spec


  7. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #157

    it can take a while esp. if you Inet is slow as the last iso (1607.0) , has had some major updates since then.

    I have seen it get stuck though , and sometimes disabling or disconnecting the internet briefly can restart it or get it to move on with the reinstall and finish it later.

    If you used Ethernet Cable last time and wifi this time it may also stall , that happened on my netbook , I disconnected the cable and turned wifi back one and it continued.


    did you run setup from the mounted ISO or copy the files from the mounted iso to a Fat32 formatted USB Key and boot off that ?


    KB
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       17 Oct 2016 #158

    i copied to the USB. however, the in-place upgrade just seems to have left me at the same spot prior to the in-place upgrade. so i am not sure if it is permissions or what. it looks like nothing actually changed. i see that some fonts still don't have correct permissions (which has happened with other users with windows 10)... this is difficult to find the issue. i understand that i had copied the fonts from the previous drive (none are corrupted), and i don't know if they were installed incorrectly or were given permission only to my prior system, and if there was anything else that has been changed in permissions on the new one.. but i see that the read-only issue remains here. perhaps i will need to try factory reset.. however, i don't think that i had any real issue with many permissions. but i did not try to use any programs really until installing everything again here (previously).
      My System SpecsSystem Spec


  9. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #159

    Are you sure the Inplace ran and worked ? and that it did not just stop and roll you back to what you had ? I'd have thought noticeable eg new desktop etc..... did you go thru the customize setup pages again? ie just like the Tutorial?

    Perhaps it is best to do the HP Recovery and settle it once and for all and just put these issues behind you.

    KB
      My System SpecsSystem Spec


  10. Joined : Sep 2016
    Posts : 83
    windows 10 anniversary ed
       17 Oct 2016 #160

    well, it looked like it ran completely. it never stopped. it did 100% updates, then did the whole preparing windows for your safety thing. I had ran setup from my account which is also an administrator account. I have a "windows.old" file. after the first or second restart, it had some error, but then continued to install.

    Is HP recovery just like factory reset?
      My System SpecsSystem Spec


 
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