New
#11
I did a reset and totally wiped the hard drive, and a bad hard drive will just shut the Comp down?
Laptop crashes on load.
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New #12
And I'll do that scan when I get home tonight.
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New #13
I think it is my hard drive, will any hard drive fit into it? This is my laptop
GT780DX(GT780DXR) | MSI Global | Laptops - The best gaming laptop provider
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New #14
Your PC comes with
750GB SATA 7200rpm+ Intel 120GB SSD
500GB SATA 7200rpm+ Intel 120GB SSD
- two hybrid SSHD drives in RAID0.
Is that correct- and is it currently configured as RAID0?Dual SATA hard drives with RAID0 to double the transmission speed
I'm not an expert on RAID, but this simple diagram
RAID 0, RAID 1, RAID 5, RAID 10 Explained with Diagrams
shows you will have a major issue in replacing a drive.
You should consult your manufacturer on this/check carefully.
Further, if you have a failing drive, disk imaging at this point will likely fail - you can try it of course.
But that means any form of imaging/cloning won't work.
An initial scan from a search on
replacing a drive in RAID0
indicates you will face significant difficulty.
Note this:
hard drive - Replace a failing disk in a RAID 0 array - Super User
2 down voteUnless the new disk is identical, then it could have a different number of platters, cylinders, heads, etc. Which may throw out the RAID array. If the RAID array is still working, backup it up first and try cloning it. If it fails, you can reset your RAID array and try a restore.
- and that's if all is working.
I would suggest:
1. Confirm using a surface scan that you do indeed have a problem
2. Do as much as you can to back up what you have now
Do you already have any disk images or system backups using Windows Backup and Restore?
You can edit a post so you can avoid creating multiple posts
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New #15
ok, got a new Hard Drive, a SSD one. And I still get the crashes, i did a IntelProcess Diagnostic and got this fail.
--------------------------------------------------------------------
PCH Test
Module Version: 1.0.9.64b.W
Start Time: Sun Oct 02 00:05:25 2016
Test Result - FAIL
Chipset : Intel(R) HM67 Chipset
Chipset Stepping : B3
1 device connected to PCI Express Port 1
1 : Realtek PCIe GBE Family Controller
1 device connected to PCI Express Port 3
1 : Intel(R) Centrino(R) Wireless-N 130
1 device connected to PCI Express Port 4
1 : USB xHCI Compliant Host Controller
2 device connected to PCI Express Port 9
1 : NVIDIA GeForce GTX 570M
2 : High Definition Audio Controller
Error while retrieving SATA Device Information from OS.
Platform Controller Hub Test Failed!!!
End Time: Sun Oct 02 00:05:25 2016
Total Time: seconds: 0
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New #16
Hi, good you've got a specific message - the solution may be to re-install Intel rapid storage.
If you search for part of that message e.g.
Error while retrieving SATA Device Information from OS.
Platform Controller Hub Test Failed!!!
You will find sites like this
Intel Processor Diagnostic Tool: PCH Test failed |Intel Communities
"I reinstalled intel rapid storage and i can pass the pch test now"
where it's discussed. Hope you can find a solution there as this is very Intel specific.
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New #17
I fixed that, but the laptop keeps crashing on its own. I don't k ow what to do now....Last edited by shanvhere; 02 Oct 2016 at 09:42. Reason: Mispelled
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New #18
Can you confirm you've done a clean install onto your new drive?
How much have you installed since then?
Please describe the crash. Can you boot to normal mode? Do you get an error message?
Have a look at your reliability history and see if there are any helpful reports.
(Type relia into Cortana's search field, click on reliability history).
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New #19
Yes it's a clean Windows install with new hard drive, I only installed 2 games before the crashes. When I am playing one of my games or just messing on the laptop, the darn thing will power off completely, and will auto turn on and boot it's self. Will report what reliability says.
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