1.    14 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 1
    Windows 10

    Windows 10, Start Menu problems, Virus, corrupted files

    Hey there, I have started having serious problems with my computer. It seems to have started this morning when all of a sudden my computer kept sort of refreshing explorer (the taskbar would disappear and reappear, etc.) so i decided it was time to run some scans, I ran Avast scan which found some minor detections, then i ran malwarebytes which found some more minor detections. I then downloaded adwcleaner which found some adware and hitmanpro found a bitcoin miner (issch.exe). First i let hitmanpro fix everything and then let adwcleaner fix the problems which causes a forced restart (really annoying), after this restart there was something about hitmanpro during the boot, no error message it just said hitmanpro v1... or something. then when i got to the log in screen it would not let me log in, everytime i restarted it gave me a different error msg when i tried to log in: wrong handle, cant connect to RSC servers or something, and so on. So i restored to hitmanpros checkpoint. after going through the above like 2 more times just in case i decided i would scan and remove the infected files/viruses manually which is what i have done.

    Apart from that my windows 10 is failing, shortcuts arent working and their icons are gone. shortcuts on the taskbar barely work. I read about restoring the icon cache but i dont see how that could fix the broken shortcuts. I also ran SFC scannow which found some corrupted files but couldnt fix them. I will attach the CBS.log

    CBS.log - Google Drive

    sorry for the long post but i just want to make sure you guys have the full picture, any help is appreciated. Thanks :)
      My System SpecsSystem Spec

  2.    14 Aug 2016 #2
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Please post the malware logs so members might advise any corrective action.

    Your CBS log looks like you need to repair your system files:

    But FIRST you need to clean up the malware on your machine. The logs will tell members more about the infections and what else might need to be done
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Solved Windows 7 Pro or Start Button, Taskbar problems, context menu problems
I was running along for 6-7 months before my start button failed me. About a week or two later the taskbar became very slow or unresponsive. Then the context menu is so very slow that I do everything to avoid right click. Now this past week I've...
General Support
Windows 10 Start menu errors and a few minor problems.
I installed windows 10 a few months ago and I was using it for about 4 weeks, then one day everything on my task bar (including start menu, cortana, calendar volume) stopped responding, only my opened windows worked (Chrome, skype) and there was no...
Performance & Maintenance
(Corrupted Cortina App Stuck within Windows 10 Start Menu)
Shawn, or anyone in this Windows 10 Great Forum regarding Apps, your assistance is needed.... I been going nuts here for 2 week Regarding Windows Start Menu I remove Cortina completely but now I have a corrupted listing within the start...
Software and Apps
W10 Pro Start menu problems - can't pin and (almost) empty User menu
Hey. A couple of issues with W10 start menu ( - not sure if they're symptoms of the same thing. This is GA x64 W10 with all current updates installed 1) Pin to start menu doesn't pin anything to the start menu. I wanted to pin File History - R...
General Support
Windows 10 start menu problems
Downloaded W10 last night (from win 8.1) and right out of the gate I am having problems with the start menu. 1) can't get live tiles to work on tiles in the start menu 2) some are garyed out 3) I remember seeing extra large app sizes in...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:44.
Find Us
Twitter Facebook Google+

Windows 10 Forums