New
#1
Factory reset laptop that has had an upgrade to SSD by cloning old HD
Hi.
I bought an SSD some time ago and with it came a cloning software which I used to clone my old HD to the SSD. That worked as it should and I could not have been happier with the performance boost.
I regularly factory reset my computer and wanted to do that now for the first time since I upgraded. But when I choose Reset This PC -> Get Started -> Remove Everything (or) Keep My Files, it just gives me a blue small screen telling me "Could not find the recovery environment". Then it only gives me the option to close and that is it.
Does someone know how to solve this issue?