1.    21 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 2

    Black screen after booting (not GPU related?)

    Hello everyone.

    After a ton of research, I've decided to make an account here in hopes that maybe I can get a solution to an issue that I've been having. I have spent quite a bit of time trying to troubleshoot a desktop given to me by someone that I work with, and after climbing a lot of hurdles, I have run into an insurmountable wall here that doesn't seem to be shared by too many other users over the internet.

    Computer seems to successfully boot to Windows 10, but the log-in screen does not display with anything useful. Keyboard and mouse input do appear to be working and responsive, though I am not able to see any sort of cursor. I'd tried the WinKey + P trick that many had mentioned, which helped to confirm to me that I was at least seeing some picture from the operating system, as the projector options did display. However, switching the projector options is not doing anything to help here: the black screen stays the way it is, cursorless. Pressing WinKey + P again will cause the projector options to display, but cycling through the options does not change anything. Interestingly enough, it is also possible to press WinKey + U to get a few accessibility options (On-Screen Keyboard, Sticky Keys, etc).

    Ctrl+Alt+Del / Ctrl+Alt+Escape does not yield any sort of visible results, either.

    I went through the process of enabling the legacy boot menu policy to allow for F8 to display the additional boot options: Safe Mode and Safe Mode with Networking are not yielding any positive results; in fact, unlike a regular boot, both Safe Mode choices lead me to a black screen that, when WinKey + P is pressed, tells me that the PC cannot project to another screen.

    In an unrelated and even more problematic issue - to make matters worse, installation media seems to not want to boot anymore, when it was working earlier in the day today. I am not sure why this is - perhaps there is a BIOS setting that got switched at some point, I don't know. Previously, startup repair and reset PC + keep files both failed, with the SrtTrail.txt file located in the logs indicating that the PC did in fact boot, so that file has proven to be nothing short of unhelpful.

    I'd unfortunately not been able to actually get past the log-in screen of this computer to actually get detailed specifications, as this seems to be the end-game of numerous errors that I've been trying to trudge past. I can at least get partial specs: it has 8 GB RAM, and it is running a AMD FX-4100 @ 3.60 GHz (quad core), running on an MSI board. After initially reading that some people with similar issues had multiple video cards, I took to opening the desktop and did not see any occupied PCI-E slots, so I assume the card is integrated/onboard. Switching the option in the BIOS to internal as opposed to PCI-E did not fix anything either.

    The person who is using this computer has numerous proprietary software and would rather do anything they can to not have to do a complete reformat/reinstall.

    There are likely other things not listed on this original post that I've tried, but please - feel free to mention absolutely anything that is related to the issue. I've been racking my brain over this and could certainly use some help bouncing ideas off to others.
      My System SpecsSystem Spec

  2.    22 Jul 2016 #2
    Join Date : Jul 2016
    Posts : 2

    Bumping this up to the front page just with a minor update: installation media is working on other computers, but hangs on the Windows logo on this one. It was previously working early yesterday and then just randomly stopped.

    I would greatly appreciate any sort of insight any of you guys have.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Solved Fix for windows 10 booting to a black screen
Okay if you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it. If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have...
General Support
Booting to black screen with cursor
Hello and thank you all for any help or ideas. In general, on startup my computer is 'scanning and repairing' drives, then booting into a black screen with cursor. I don't have a pc easily available to install usb boot programs but have tried a...
BSOD Crashes and Debugging
Booting to black screen - Windows 10
Restarted to finish installing Windows 10 updates, booted into a black screen. Boots into a black screen now every time I try to boot into normal mode. Ran Windows 10 fine since it was released. Never had this problem before in five years of using...
General Support
Black screen at booting
I have a Samsung laptop. I had Windows 10 for about 2 weeks and everything was fine until last week. When I press the power button, the Windows 10 icon appears with the loading icon. After that, I'm getting a black screen for about 3 minutes then my...
Drivers and Hardware
Solved Black Screen after booting form Windows 10 without mouse
Hi guys i new here. Recently i upgarded my ACER Aspire E1431 laptop from Windows 7 Pro to Windows 10 Pro via the USB at first everything was OK there was no problem so i shutdown my laptop. after a couple of hours i...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:55.
Find Us
Twitter Facebook Google+

Windows 10 Forums