Hi, it's my first time asking here and i hope i am in the right section.

after i turn on my laptop there will be a windows loading screen as usual but then the screen turns black but when i move my mouse around a cursor will appear. I waited and waited, and after 10 minutes or so the screen will turn grey like when an app is not responding.

I have tried most of the solutions from this page Solved Fix for windows 10 booting to a black screen - Windows 10 Forums but none of them seem to work.

If help if it is possible to have it fixed without losing my files. I also have a disc with an image of windows10 if it is any help.

Thanks in advance.