I can't edit my start menu since someone installed tencentqq

Snark · 10 Jun 2016

One time, my sister's classmate borrowed the laptop, he installed 5 programs including tencentqq which was in mandarin. I already deleted any tencentqq file that I can find from the hard drive.

I can't edit my start menu now (can't drag or add or remove) .

I can't edit my start menu since someone installed tencentqq-2.png

my taskbar is somehow different [I don't think it was black before]

I can't edit my start menu since someone installed tencentqq-3.png

I can't even rename the tile area.

I can't edit my start menu since someone installed tencentqq-4.png

this is my sister's laptop which my other sister borrowed which her classmate used

RWOne · 10 Jun 2016

You deletes files for the application, but did you uninstall it thru programs and features first?

You likely have registry entries and files located in the user profile left causing your issue.

You could try installing CCleaner to scan and remove remnants of said application.

Ztruker · 11 Jun 2016

How long ago did this happen? Do you have a System Restore point that is before that time? If so do a System Restore to then and that will fix the problem.