Laptop has ever increasing crash issues

oscar550 · 25 May 2016

In january I started to experience sudden crashes on my laptop. It would happen when watching for example a youtube video, but also sometimes when launching the CMD or DxDiag from the start menu. In the beginning it was very rare that the laptop would crash, max 1-2 times per week at totally random times. But over the past months the problem has become worse. A month ago the laptop would crash about 2 times a day. During the last 7 days the issue got even worse. If the laptop now is in an loading screen, (in a game or when loading up documents) it may crash but not when playing or while typing. It crashes many times every day and when it does it also crashes the same way during boot up 4 times before the laptop is up running and just after the login it may also crash again. The crashes durin bootup happens after Lenovo loading screen but before the mouse marker and login screen appears.

When the crashes occur there is no BSOD or any warning, it just turns off immediately. Here is an image of the system logs (swedish)

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The DistributedCOM 10010 has been occuring constantly for the last months (no clue what it is) but may be cortana related. The last 10010 error is also the time of the first crash, and it was followed by 4 more crashes and 1 force shutdown when the system entered repair mode.

The laptop is about 10 months old.
If you need more info or something from the log translated just ask.
Was not able to attach the System log but will provide it via Mega if needed.

philc43 · 26 May 2016

Hello Oscar,

You need to work through some troubleshooting steps to see if you can track down the culprit. At this stage it could be anything from software (bad drivers) to hardware (bad memory).

As it has been getting worse I would suspect a hardware problem. First thing to try is a memory test:

MemTest86+ - Test RAM

Ztruker · 26 May 2016

Could be a temperature problem.

Install SpeedFan and see what it tells you. Leave it running and watch the temps as you do things.

oscar550 · 27 May 2016

The computer runs the games hardest on the CPU at 70-78C so overheating is not the main issue. I have installed all the newest drivers when released so the drivers should be ok. When trying to install the MemTest on an USB-drive it tells me that it cannot complete the installation because of "error decompressing data" (Stops immediately at Syslinux.exe). I will be getting an external hard drive today so I will transfer over the most important files and do a clean windows install, and if crashing still occurs I will be returning the laptop to the shop. (still have three months of warranty).

I suspect in the latter case it is my first ever hard drive failiure and even within a year of purchase, while all my four hard drives in my stationary at home have worked for the last five years without problem. May also be something wrong with the power supply/battery causing sudden interrupts in the power.
Note: I mostly use AC when im on the laptop but I have also tried using battery and the crashes still occur.