Windows 10 black screen on startup problem

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  1. Posts : 13
    Windows 10
    Thread Starter
       #11

    Thanks MrWhoppee

    Unfortunately it's a totally black screen, right from power up. No sign of life at all (fan spins, and I guess the SSD powers up, but I don't know if it boots.)

    Does this mean a hardware issue? I guess it's an expensive one. The toshiba forum link suggestion didn't work either

    Chris
      My Computer


  2. Posts : 49
    Windows 7
       #12

    Yes, unfortunately it looks like hardware. Since the projector doesn't work either (assuming you have tried FN+F5 to switch from lcd to external), it appears that the video adapter has failed. It's rare, but it does happen.
      My Computer


  3. Posts : 13
    Windows 10
    Thread Starter
       #13

    Sigh, ok thank you. Is the video adapter replaceable, or do I have a big issue now?
      My Computer


  4. Posts : 16,325
    W10Prox64
       #14

    Sounds like a new MB, which is not worth the cost, as a replacement laptop would be a better use of the money.
      My Computer


  5. Posts : 13
    Windows 10
    Thread Starter
       #15

    OK thank you :)
      My Computer


  6. Posts : 16,325
    W10Prox64
       #16

    Blueghoti said:
    OK thank you :)
    Sorry about this. If you have a reputable repair service nearby, you could have them verify the diagnosis. They also may have a used laptop that one of their customers traded in for a newer model. They would have refurbished the old one, and might have it for sale cheap. Never hurts to ask.
      My Computer


  7. Posts : 13
    Windows 10
    Thread Starter
       #17

    I've been looking for a reason to upgrade anyhow. This Toshiba has served me well for several years. My preference is to extract as much value as I can from my tech, and I certainly will ask a place I know and trust, but if it's the end of the road, I am happy to buy something which will serve me for another few years to come :)
      My Computer


  8. Posts : 16,325
    W10Prox64
       #18

    Blueghoti said:
    I've been looking for a reason to upgrade anyhow. This Toshiba has served me well for several years. My preference is to extract as much value as I can from my tech, and I certainly will ask a place I know and trust, but if it's the end of the road, I am happy to buy something which will serve me for another few years to come :)
    :) Do let us know the results if you have it checked out by a tech. If you're satisfied, please go ahead and mark the thread as solved. Cheers!
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #19

    Ok - finally had a chance to have this looked at by a techie. Indeed your suppositions were correct and they have confirmed it's a graphics chip issue. I've been given options to replace the chip or the motherboard. Both are uneconomical given the age of the laptop.

    Now time for a replacement. Can anyone recommend a good web site to help me select - or at least narrow down - my options from the hundreds of options out there? One that assesses UK options would be ideal :)
      My Computer


  10. Posts : 16,325
    W10Prox64
       #20

    Blueghoti said:
    Ok - finally had a chance to have this looked at by a techie. Indeed your suppositions were correct and they have confirmed it's a graphics chip issue. I've been given options to replace the chip or the motherboard. Both are uneconomical given the age of the laptop.

    Now time for a replacement. Can anyone recommend a good web site to help me select - or at least narrow down - my options from the hundreds of options out there? One that assesses UK options would be ideal :)
    Sorry, but I'm on the other side of the pond, so wouldn't be much help in that department.
      My Computer


 

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