Windows 10 startup problem

davidhk · 02 May 2016

..........................at the bottom right is a small box with what looks like the internet access icon, aclock icon and the power button icon. .................................

OK. See if you can do these.....................
If you click at the Power icon at bottom right, you will see a Restart option. Yes ?
Assuming that is a "yes".
Press the SHIFT key and HOLD it > click the Power icon > click Restart > click "Restart anyway" if you were asked to confirm the action > wait > click Troubleshoot ..................

You now have 2 choices :
(A.) select Reset this PC. By doing that, you can only keep your files and nothing else. You will be resetting your system back to day one after you have installed Windows 10.

(B). select Advanced options > select System Restore > pick a date that is at least 1 week ago when your computer was running OK. Use that date as your restore point.

(c). If you do system image backup regularly, you can choose that option and do a system image restore.

chris521957 · 02 May 2016

Tried that and still nothing is happening

davidhk · 02 May 2016

chris521957 said:

Tried that and still nothing is happening

How did you manage to finished what I suggested so quickly ?
8 minutes is not enough to do either Reset this PC or system restore.

chris521957 · 02 May 2016

I held shift and clicked on the power icon......nothing happened

davidhk · 02 May 2016

chris521957 said:

I held shift and clicked on the power icon......nothing happened

Not exactly what I said.
My instructions were....... press SHIFT key and hold > click Power icon > click Restart.

dalchina · 02 May 2016

@chris521957 - hi, are you saying that whatever you click on on that logon screen, you get no response whatsoever?

chris521957 · 02 May 2016

davidhk said:

Not exactly what I said.
My instructions were....... press SHIFT key and hold > click Power icon > click Restart.

Which is exactly what i did.

chris521957 · 02 May 2016

dalchina said:

@chris521957 - hi, are you saying that whatever you click on on that logon screen, you get no response whatsoever?

Yes, that is correct

dalchina · 02 May 2016

Hi, this means you can't log in at all, so you will need an Win 10 bootable medium (USB or DVD) to proceed further, so you can boot your PC from a DVD or USB flash drive.

That must be the same build (presumably 10586) as your OS and 64 bits if your PC is 64 bits, else 32 bits.

Do you already have one?

If not, please see:
Windows 10 ISO Download - Windows 10 Forums
to download and create one.

Did you ever turn system restore on? (It's off by default in 10).
So if you didn't, you won't any System Restore points. Do you know if you have any?

Finally (for now) do you have any important data on your C: drive/partition? If so, do you have backups of everything?

chris521957 · 03 May 2016

Sorry for the delay. Work. No, i dont have any backup, I didnt turn on system restore (i thought it was automatic), and i have nothing of any importance on the laptop. I am grateful to everyone for taking the time to help, but this is really confusing me, so i think i will take it to the repair shop to see if they can do anything for it. Thanks to all once again.