Computer crashed during recovery mode install of Windows 10

tristan said:

Hi

Recently my laptop starting having problems with a driver, and kept on BSOD'ing saying the error was "THREAD_STUCK_IN_DEVICE-DRIVER". The problem eventually got so bad that my laptop would freeze almost every time i went to turn it on. So i decided the best option would be to troubleshoot, by resetting the laptop and removing apps and settings, but keeping all my personal files.

During the reinstall of windows, my laptop froze and i was forced to shut it down. Now every time i turn on my laptop it goes straight to the screen "preparing automatic repair" and then to "diagnosing your PC" and then to the automatic repaid screen.

If i try to "reset this PC" again, it comes up with an error and says no changes have been made. Im apprehensive of doing anything like a hard reset. I have a number of files on my computer that havent been backed up due to circumstance, that i really do not want to lose.

Is there anyway i can take the files off of my computer while in this state, or anyway to install windows 10 again while retaining all personal files on the computer. Any help here would be much appreciated, cheers

Hi tristan and welcome to Tenforums.

Do you have access to another computer? If so, you could download Kyhi's Recovery Tool W10PESE, boot to it, and copy your data to a stick drive.

Once your data is retrieved, you could do a clean install, using the ISO from MSTechBench.
Windows 10 - Clean Install - Windows 10 Forums

Alternatively, if the system came with W10 pre-installed, there may be an OEM recovery partition which can be used to return the system to factory condition. Read more here:
FAQ :: How do I reset my computer back to factory default state (System Recovery)? :: Support :: Toshiba :: Computers, Laptops/Notebooks, Tablets, Televisions, DVD and Blu-Ray Players, Camcorders, Storage, Accessories, and more


Hope this helps! :)

tristan said:

With the data recovery program, Could you please explain to me whether i can still use this program despite the fact my computer reboots to recovery mode? And if so how i would use this program

When you use Kyhi's recovery media, you boot to it, and he has it set up like a regular Windows desktop. From there, you can open File Explorer and find your personal files to copy over to a stick drive or some other external hard drive, for safe keeping. So, it's not a data recovery program, it's a way to get your files and data off the hard drive.