Recently my laptop starting having problems with a driver, and kept on BSOD'ing saying the error was "THREAD_STUCK_IN_DEVICE-DRIVER". The problem eventually got so bad that my laptop would freeze almost every time i went to turn it on. So i decided the best option would be to troubleshoot, by resetting the laptop and removing apps and settings, but keeping all my personal files.
During the reinstall of windows, my laptop froze and i was forced to shut it down. Now every time i turn on my laptop it goes straight to the screen "preparing automatic repair" and then to "diagnosing your PC" and then to the automatic repaid screen.
If i try to "reset this PC" again, it comes up with an error and says no changes have been made. Im apprehensive of doing anything like a hard reset. I have a number of files on my computer that havent been backed up due to circumstance, that i really do not want to lose.
Is there anyway i can take the files off of my computer while in this state, or anyway to install windows 10 again while retaining all personal files on the computer. Any help here would be much appreciated, cheers