1.    15 Apr 2016 #1
    Join Date : Jun 2015
    Posts : 1
    Windows 7 Home Premium 64 bit SP1

    Active Windows disappear

    Hello. I am extremely frustrated with my new laptop. When I click on a window to make it active, it buries itself instead. I have to try like 15 times to get Cortina to stay open and on top, as well as many other program windows. I try using Task view and for instance yesterday I was trying to look something up for someone I was on the phone with in Excel, and it just WOULD NOT stay up and open. When I am working in Publisher or Word, and I go to the view tab to switch windows to another file or tile the files, it WILL NOT WORK. When a dialogue box pops up that requires attention, like pressing the Allow button, I can'tell press it. Simply trying to touch it with the cursor makes the whole active window disappear and bury itself. When I try to get it back with Task view it doesn't work. I am extremely frustrated. I can'tell be productive and get work done!
      My System SpecsSystem Spec

  2.    16 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,788
    Win 10 Pro (1607)

    Hi, presumably you've upgraded from '7 to '10.

    It sounds as though sthg may be conflicting with Windows normal operation.

    Please try the following:

    Create a System Restore point so you can reverse all changes easily (note: in Win 10 S Restore is disabled by default)


    a. Do a clean boot:
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

    then if the symptom is still present after a clean boot and while still in a clean boot
    Download and install Shellexview (free- just search)
    Install, run, hide all MS items. (Disabling them makes life hard).
    Disable all others.
    See if your symptom persists.
    Note in x64 Windows, there is also a 32 bit option in Shellexview
    Use that and disable more.
    See if your symptom persists.

    If at any stage your symptom disappears, progressively reverse the changes until you identify a cause.

    Finally, noting the cause, and checking for any second cause for completeness, use your system restore point to get back to where yuo were originally.

    If you have identified a cause, now take appropriate action (e.g. disable a shell extension, uninstall a program.....)

    Good luck!
      My System SpecsSystem Spec


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