More or less daily unexpected restarts

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  1. Posts : 16,325
    W10Prox64
       #21

    There should be a log file at C:\AdwCleaner\AdwCleaner.txt. Please post that here.

    If you experience any more sudden restarts, you might try the clean boot, and the Memtest.


    EDIT: Here is some documentation for dealing with a crash in AdwCleaner:
    ToolsLib - [EN] - AdwCleaner documentation - Forum

    .
      My Computer


  2. Posts : 322
    win 10 home
    Thread Starter
       #22

    C:\ADWcleaner folder is empty. Am about to read link.

    Edit
    Is this the bit you mean? I'm having trouble making out what I have to put into the prompt
    Code:
    for %x in (c:\windows\system32\*.dll) do regsvr32 %x /s
    , especially the * + and %.
    This must sound stupid to you!
    Last edited by chipwood; 15 Apr 2016 at 01:04. Reason: add text
      My Computer


  3. Posts : 322
    win 10 home
    Thread Starter
       #23

    upon ! I must have had a very senior moment last evening. Thought I had run Rkill but hadn't. Sorry simrick and others.
    Here is the log from ADWcleaner.
    Code:
    # AdwCleaner v5.111 - Logfile created 15/04/2016 at 07:51:27# Updated 14/04/2016 by Xplode
    # Database : 2016-04-11.4 [Server]
    # Operating system : Windows 10 Home  (X64)
    # Username : Gordon - GORDON-PC
    # Running from : C:\Users\Gordon\Downloads\adwcleaner_5.111.exe
    # Option : Clean
    # Support : http://toolslib.net/forum
    
    
    ***** [ Services ] *****
    
    
    
    
    ***** [ Folders ] *****
    
    
    [-] Folder Deleted : C:\Program Files\Easeware
    [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverNavigator
    [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Free Registry Cleaner
    [-] Folder Deleted : C:\Users\Gordon\AppData\Roaming\Easeware
    
    
    ***** [ Files ] *****
    
    
    [-] File Deleted : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_dwq4do82y8xi7.cloudfront.net_0.localstorage
    [-] File Deleted : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_dwq4do82y8xi7.cloudfront.net_0.localstorage-journal
    
    
    ***** [ DLLs ] *****
    
    
    
    
    ***** [ Shortcuts ] *****
    
    
    
    
    ***** [ Scheduled tasks ] *****
    
    
    
    
    ***** [ Registry ] *****
    
    
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DisplayName]
    [#] Value Deleted : HKU\S-1-5-21-2830489159-1404018476-1906715735-1000\Software\Microsoft\Internet Explorer\SearchScopes [DisplayName]
    
    
    ***** [ Web browsers ] *****
    
    
    
    
    *************************
    
    
    :: "Tracing" keys deleted
    :: Winsock settings cleared
    :: Chrome preferences reset : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default
    :: Chrome preferences reset : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default
    
    
    *************************
    
    
    C:\AdwCleaner\AdwCleaner[C1].txt - [1710 bytes] - [15/04/2016 07:51:27]
    C:\AdwCleaner\AdwCleaner[S1].txt - [1532 bytes] - [15/04/2016 07:46:48]
    
    
    ########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1856 bytes] ##########
      My Computer


  4. Posts : 16,325
    W10Prox64
       #24

    chipwood said:
    upon ! I must have had a very senior moment last evening. Thought I had run Rkill but hadn't. Sorry simrick and others.
    Here is the log from ADWcleaner.
    Code:
    # AdwCleaner v5.111 - Logfile created 15/04/2016 at 07:51:27# Updated 14/04/2016 by Xplode
    # Database : 2016-04-11.4 [Server]
    # Operating system : Windows 10 Home  (X64)
    # Username : Gordon - GORDON-PC
    # Running from : C:\Users\Gordon\Downloads\adwcleaner_5.111.exe
    # Option : Clean
    # Support : http://toolslib.net/forum
    
    
    ***** [ Services ] *****
    
    
    
    
    ***** [ Folders ] *****
    
    
    [-] Folder Deleted : C:\Program Files\Easeware
    [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverNavigator
    [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Free Registry Cleaner
    [-] Folder Deleted : C:\Users\Gordon\AppData\Roaming\Easeware
    
    
    ***** [ Files ] *****
    
    
    [-] File Deleted : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_dwq4do82y8xi7.cloudfront.net_0.localstorage
    [-] File Deleted : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_dwq4do82y8xi7.cloudfront.net_0.localstorage-journal
    
    
    ***** [ DLLs ] *****
    
    
    
    
    ***** [ Shortcuts ] *****
    
    
    
    
    ***** [ Scheduled tasks ] *****
    
    
    
    
    ***** [ Registry ] *****
    
    
    [-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DisplayName]
    [#] Value Deleted : HKU\S-1-5-21-2830489159-1404018476-1906715735-1000\Software\Microsoft\Internet Explorer\SearchScopes [DisplayName]
    
    
    ***** [ Web browsers ] *****
    
    
    
    
    *************************
    
    
    :: "Tracing" keys deleted
    :: Winsock settings cleared
    :: Chrome preferences reset : C:\Users\Gordon\AppData\Local\Google\Chrome\User Data\Default
    :: Chrome preferences reset : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default
    
    
    *************************
    
    
    C:\AdwCleaner\AdwCleaner[C1].txt - [1710 bytes] - [15/04/2016 07:51:27]
    C:\AdwCleaner\AdwCleaner[S1].txt - [1532 bytes] - [15/04/2016 07:46:48]
    
    
    ########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1856 bytes] ##########
    Thanks. No worries.
    How is the system running now? Any unexpected shutdowns?
      My Computer


  5. Posts : 322
    win 10 home
    Thread Starter
       #25

    I’m starting to wonder if my system is breaking up! I was about to reply, when a restart happened
    Code:
     Faulting application name: svchost.exe_stisvc, version: 10.0.10586.0, time stamp: 0x5632d7ba
    Faulting module name: CNC540C.DLL, version: 1.1.2.0, time stamp: 0x4b21c853
    Exception code: 0xc0000005
    Fault offset: 0x0000000000004160
    Faulting process id: 0x808
    Faulting application start time: 0x01d1972760c5631c
    Faulting application path: C:\WINDOWS\system32\svchost.exe
    Faulting module path: C:\WINDOWS\system32\CNC540C.DLL
    Report Id: d7cff1a5-9d67-40b1-b33d-e8e56c57b2a8
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
     The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    At same time several print service problems were reported (see zipped evtc folder A
    With also
    Code:
     Faulting application name: DellDataVault.exe, version: 3.9.3.0, time stamp: 0x54cc079f
    Faulting module name: DellDataVault.exe, version: 3.9.3.0, time stamp: 0x54cc079f
    Exception code: 0xc0000005
    Fault offset: 0x000000000001aa84
    Faulting process id: 0xb7c
    Faulting application start time: 0x01d19727c234650a
    Faulting application path: C:\Program Files\Dell\DellDataVault\DellDataVault.exe
    Faulting module path: C:\Program Files\Dell\DellDataVault\DellDataVault.exe
    Report Id: d247bc07-9098-472c-949b-83c7daa2e7fd
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
     The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user Gordon-PC\Gordon SID (S-1-5-21-2830489159-1404018476-1906715735-1000) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795). This security permission can be modified using the Component Services administrative tool.
    also the warnings (zipped evtc file B) are worrying.
    Am I unnecessarily concerned?
    More or less daily unexpected restarts Attached Files
      My Computer


  6. Posts : 16,325
    W10Prox64
       #26

    Looks like the CNC540C.dll refers to Canon WIA scanner driver. Do you have one, and if so, have you checked for updated drivers?
    Do you use Dell Data Vault? If not, please uninstall it. Also uninstall Dell Support Assist.
      My Computer


  7. Posts : 16,325
    W10Prox64
       #27

    Back in post #9, you indicated that sfc /scannow reported "no integrity violations", so your system files are intact.

    There are some conflicts of some sort going on here. I'd like to see what is installed on the system.

    Please download and install Ccleaner Free.

    Run the program. Select TOOLS in the very left pane, and UNINSTALL in the next column. Once the list has populated, click SAVE TO TEXT FILE in the bottom right corner. Please post that text file in a code box here for us to have a look.

    More or less daily unexpected restarts-ccleaner-installed-progs.png
      My Computer


  8. Posts : 322
    win 10 home
    Thread Starter
       #28

    As suggested I've deleted the Dell items; am wondering how they might cause problems?
    Yes. I do have a Canon Pixma MP540 Multifunction. It has not been tested for Windows 10 compatabilty, but has seemed to work. I'll look for a driver update, but am thinking of a newer wi-fi model.
      My Computer


  9. Posts : 16,325
    W10Prox64
       #29

    chipwood said:
    As suggested I've deleted the Dell items; am wondering how they might cause problems?
    Yes. I do have a Canon Pixma MP540 Multifunction. It has not been tested for Windows 10 compatabilty, but has seemed to work. I'll look for a driver update, but am thinking of a newer wi-fi model.
    PIXMA MP540 - Canon Europe

    Yep, might be time to retire that one and move on to bigger and better printers!

    More or less daily unexpected restarts-canon-pixma-mp540.png
      My Computer


  10. Posts : 322
    win 10 home
    Thread Starter
       #30

    Code:
    3D Builder	Microsoft Corporation	06/04/2016		10.10.38.07-Zip 15.14 (x64 edition)	Igor Pavlov	01/02/2016	2.41 MB	15.14.00.0
    Adobe Flash Player 21 NPAPI	Adobe Systems Incorporated	08/04/2016	5.65 MB	21.0.0.213
    Alarms & Clock	Microsoft Corporation	06/04/2016		10.1603.12020.0
    AMD Catalyst Install Manager	Advanced Micro Devices, Inc.	26/05/2014	34.1 MB	8.0.877.0
    App connector	Microsoft Corporation	06/04/2016		1.3.3.0
    Apple Application Support (32-bit)	Apple Inc.	07/11/2015	148 MB	4.1
    Apple Application Support (64-bit)	Apple Inc.	07/11/2015	166 MB	4.1
    Apple Mobile Device Support	Apple Inc.	07/11/2015	41.4 MB	9.1.0.6
    Apple Software Update	Apple Inc.	07/11/2015	4.63 MB	2.1.4.131
    ASAP Utilities	Bastien Mensink - A Must in Every Office BV	27/03/2016	33.9 MB	5.6
    Auslogics Duplicate File Finder	Auslogics Labs Pty Ltd	12/03/2016	24.9 MB	5.2.1.0
    Awesome Duplicate Photo Finder v. 1.1	Duplicate-Finder.com	10/02/2015	2.72 MB	
    Bonjour	Apple Inc.	07/11/2015	3.28 MB	3.1.0.1
    Bulk Rename Utility 2.7.1.3	TGRMN Software	22/11/2014	2.14 MB	
    Calculator	Microsoft Corporation	06/04/2016		10.1601.49020.0
    Camera	Microsoft Corporation	08/04/2016		2016.325.60.0
    Candy Crush Soda Saga	king.com	06/04/2016		1.62.900.0
    Canon MP Navigator EX 2.0		06/02/2014	69.6 MB	
    Canon MP540 series MP Drivers		30/05/2014		
    Canon My Printer	Canon Inc.	30/05/2014	11.6 MB	3.2.0
    CCleaner	Piriform	13/04/2016	17.7 MB	5.16
    CutePDF Writer 3.0	Acro Software Inc.	29/08/2015		 3.0
    Dell Digital Delivery	Dell Products, LP	06/06/2015	5.07 MB	3.1.1002.0
    Dell System Detect - 1	Dell	07/02/2015		5.14.0.9
    dupeGuru	Hardcoded Software	13/03/2016	85.6 MB	3.9.1
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    ESET Online Scanner v3		14/04/2016		
    Exif Pilot 4.7	Two Pilots	08/02/2014	5.67 MB	4.7
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    Films & TV	Microsoft Corporation	08/04/2016		3.6.19761.0
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    FossaMail 25.1.9 (x64 en-US)	Mozilla	19/12/2015	62.8 MB	25.1.9
    Foxit Cloud	Foxit Software Inc.	28/09/2015	12.3 MB	3.7.143.923
    Foxit Reader	Foxit Software Inc.	01/02/2016	77.8 MB	7.3.0.118
    Get Office	Microsoft Corporation	06/04/2016		17.6811.23771.0
    Get Skype	Skype	06/04/2016		3.2.1.0
    Get Started	Microsoft Corporation	06/04/2016		3.5.11.0
    Google Chrome	Google Inc.	01/04/2016	588 MB	49.0.2623.112
    Google Chrome Backup 1.8.0.141		01/04/2016	1.59 MB	
    Google Earth	Google	19/05/2014	181 MB	7.1.2.2041
    Groove Music	Microsoft Corporation	06/04/2016		3.6.15131.0
    HostsMan 4.5.102	abelhadigital.com	25/05/2015	8.74 MB	4.5.102.0
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    Image Resizer for Windows	Brice Lambson	07/06/2015	863 KB	3.0.4802.35565
    IrfanView 64 (remove only)	Irfan Skiljan	20/02/2016	5.00 MB	4.41
    iTunes	Apple Inc.	07/11/2015	284 MB	12.3.1.23
    Java 8 Update 31	Oracle Corporation	22/01/2015	74.0 MB	8.0.310
    Java 8 Update 66	Oracle Corporation	07/11/2015	177 MB	8.0.660.17
    Java 8 Update 72	Oracle Corporation	01/02/2016	178 MB	8.0.720.15
    Karen's Directory Printer	Karen Kenworthy	08/11/2014		5.3.0.2
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    Malwarebytes Anti-Exploit version 1.8.1.1189	Malwarebytes	14/04/2016	6.45 MB	1.8.1.1189
    Malwarebytes Anti-Malware version 2.2.1.1043	Malwarebytes	23/03/2016	56.7 MB	2.2.1.1043
    Maps	Microsoft Corporation	06/04/2016		4.1601.10150.0
    Messaging + Skype	Microsoft Corporation	06/04/2016		2.13.20000.0
    Microsoft Games for Windows 8 x64		02/04/2016	298 MB	
    Microsoft Mouse and Keyboard Center	Microsoft Corporation	15/09/2015	37.6 MB	2.5.166.0
    Microsoft Office File Validation Add-In	Microsoft Corporation	14/05/2014	21.8 MB	14.0.5130.5003
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    Microsoft Solitaire Collection	Microsoft Studios	13/04/2016		3.8.4092.0
    Microsoft SQL Server 2005 Compact Edition [ENU]	Microsoft Corporation	08/02/2015	3.44 MB	3.1.0000
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022	Microsoft Corporation	28/05/2014	2.84 MB	9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17	Microsoft Corporation	19/03/2014	1.16 MB	9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161	Microsoft Corporation	19/03/2014	1.17 MB	9.0.30729.6161
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219	Microsoft Corporation	21/06/2015	19.3 MB	10.0.40219
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219	Microsoft Corporation	05/02/2014	13.6 MB	10.0.40219
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506	Microsoft Corporation	12/01/2016	24.5 MB	14.0.23506.0
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    Xbox	Microsoft Corporation	06/04/2016		15.15.22005.0
      My Computer


 

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