Black screen with cursor problem. Need Help

Hi guys.
Did this system come with Windows 10 installed by Dell, or was it upgraded?
Can you access the Dell recovery partition and just put it back to factory condition?

Hi simrick glad you popped in !! looks like his Windows usb stick is bad, because it does not boot on another computer either.
So maybe his usb stick is bad, or messed up some how. I was going to ask him to reformat that usb stick and then try putting his Windows 10 back on their again.....but right now I am running out of idea's why it refuses to boot up for him.

jlv you can try to reformat that usb stick. Right click on that stick, and then choose quick format ....and try copying your windows ISO files back on to your usb drive.....unless someone else has a better idea. ??

OldMike65 said:

Hi simrick glad you popped in !! looks like his Windows usb stick is bad, because it does not boot on another computer either.
So maybe his usb stick is bad, or messed up some how. I was going to ask him to reformat that usb stick and then try putting his Windows 10 back on their again.....but right now I am running out of idea's why it refuses to boot up for him.

Oh yes, I see that.
So, format the USB stick again (FAT32)
Select the W10 ISO file on the Acer, right-click and select MOUNT
Copy all files and folders back over to the USB again
Make sure the boot order in the 1545 is set to USB first in the BIOS

Dell also have an option to download the recovery image of a particular system:
Recovery Image of Microsoft Windows

Not sure if that will help.

Really, if this machine was indeed infected, (and we don't know what it was infected with), probably the best thing is to restore to factory condition, using the hidden recovery partition...unless, of course, it had an infection that wiped the hidden partition. :)

jlv said:

This system came originally with Windows 7 that I upgraded around Dec of 2015. I don't think I can access of recovery partition. Not 100% sure what that is. Well, I know what the recovery does. Just not sure how to find it for sure. I don't know much about computers at all. I did find a Diagnostic program when I press F12 on boot up. I've ran this test several times and it never finds anything. That is the only thing I have been able to do since I've gotten the black screen of death with cursor.

Okay. If it originally came with W7, the OE recovery partition is probably gone now.
I would try re-creating the flash drive with the W10 ISO, as Mike suggested.
If/when you can get it to boot, make sure you choose the option to completely wipe the hard drive before installation.

If your testing the usb stick on your good computer, if it boots , click on the X in the upper right hand Connor to exit. Then put it in your messed up computer.