Two Taskbars Displayed

MalcolmW · 29 Mar 2016

I am stumped by what I believe is an unusual situation in that my friend's Dell laptop is displaying two taskbars. One is active and the computer will respond normally when operated from the taskbar icons. The other is inactive as are the Desktop icons. There is an error panel displayed headed System Restore and stating `System Restore did not complete successfully'. There is also a TeamViewer sub window Session List and both of these displays are inactive. I have located the active taskbar to the top of the display and an image of the Desktop follows:

Two Taskbars Displayed-2016-03-29-2-.png

I have run system restore with no change in behaviour. I also ran sfc /scannow with the response `Windows Resource Protection did not find any integrity violations'. I have undone the System Restore which completed successfully.

I would appreciate guidance on how to deal with this behaviour. I am at a loss as to what to do next. And I am happy to provide any further information that may be needed to resolve the matter.

Malcolm

wyldman68 · 29 Mar 2016

Just a guess, have you tried changing the background for the desktop? A screen shot can be used as a background. Also, right click the desktop\view\show desktop icons.

lmaneke · 29 Mar 2016

Something is weird here. There must be a 3rd party program causing this. Does anybody notice the taskbar on the bottom is for Windows 8.1, and the top one is Windows 10?

What exactly is the team viewer software pop-up I'm seeing?

Is this a Windows 8.1 computer or Windows 10? I'm quite baffled as I've never seen this before. I've seen 3rd party programs change the start button and taskbar, but not create two taskbars.

If there is no 3rd party program causing this, then a Windows reinstallation may have to be done.

Edit, ok i see the team viewer is a remote desktop software

Does the team viewer software need to be on there?

MalcolmW · 29 Mar 2016

wyldman68 said:

Just a guess, have you tried changing the background for the desktop? A screen shot can be used as a background. Also, right click the desktop\view\show desktop icons.

You are correct. The background is an image of when the laptop had Windows 8.1 as the o/s sometime prior to upgrading the Windows 10. I was bamboozled that I was looking at an inactive Desktop, icons and messages when in fact I was looking at an image!

Thank you for putting me on the right path and bringing me back to reality.

Imaneke,
Your response helped me to see the reality; thank you for your contribution.

Malcolm