New
#1
Win10 won't boot, no sys restore points, tried SFC /scannow...ideas?
Hi all,
I've got an HP desktop with Windows 10 that I am repairing for somebody. Last night all was fine, but after a WinUpdate overnight, they woke up, booted into the desktop to find all "very, very slow" and then the machine froze. They turned it off by holding the power button but on reboot, machine is now stuck in an endless "Automatic Repair" loop. I've gone into the Advanced Troubleshooting menu and tried sfc /scannow, tried the fixmbr and fixboot commands, and also Startup Repair.
Startup Repair takes FOREVER, then fails. FixMBR and Fixboot complete successfully. SFC /scannow completed and said there were some files that could not be fixed (this was just using Win10's own Recovery options, no external media). Annoyingly, there were are no SysRestore points as that was turned off for some reason, so I imagine I am down to having to Reset the machine...
Anything else I can try before I have to go ahead and do so...? Also, I know you can reset without removing user files but this uninstalls and installed programs (I assume things like Firefox, Windows Live Mail, etc)....HOWEVER......as it "doesn't remove user files" does this mean it also doesn't delete items from hidden folders like AppData? For example, if Windows Live Mail is removed, does that mean this user would lose her e-mail settings/emails unless I back that folder up first...?
Thanks for any suggestions! :)