1.    08 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 1
    Windows 10

    Grey box in settings | Windows 10

    I'm trying to change my account password but when I click 'change', a grey window pops up for about 20 seconds then closes.
    This also happens when using Cortana.
    Does anyone know how to resolve this?
    Click image for larger version. 

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    Last edited by caylateasley; 09 Mar 2016 at 14:05.
      My System SpecsSystem Spec

  2.    09 Mar 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,801
    Win 10 Pro (1607)

    Hi, I see the same window, which is then replaced after a connection is established with the appropriate dialogue (in the same window). So I imagine you have a failure to connect- perhaps your account - your live id- is not recognised...

    Are you logged in as a local user or with a live id?
    Has Cortana previously worked ok and now stopped working?
    And up to now, have you always used the same login?

    This info may help someone to help you, who's more familiar with account issues I've not had to face.

    I'm logged in with my live id.

    This might be relevant (probably skip the first section) - might 'cos I don't know your situation as per above questions:
    Password of User Account - Reset in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


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