Shut down error

Gary Pritchard said:

Hi,the "shutting down" message is continually on screen so I'm unable to do anything. Turning the power off and on just returns me to the same shutting down message. Suggestions please.

Hi Gary and welcome to Tenforums.

Please try turning off Fast Startup.

To understand what this is/does (it was first introduced in Windows 8):
“Fast Startup (aka: hybrid boot or hybrid Shutdown) is a new feature in Windows 8 to help your PC start up faster after shutting down. When turned on, Windows 8 does this by using a hybrid shutdown (a partial hibernate) method that saves only the kernel session and device drivers (system information) to the hibernate (hiberfil.sys) file on disk instead of closing it when you shut down your PC. This also makes the hiberfil.sys file to be much smaller than what hibernate would use (often 4GB or more). When you start your PC again, Windows 8 uses that saved system information to resume your system instead of having to do a cold boot to fully restart it. Using this technique with boot gives a significant advantage for boot times, since reading the hiberfile in and reinitializing drivers is much faster on most systems (30-70% faster on most systems tested). If you have a motherboard with UEFI, then fast startup will be even faster.”