1.    23 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 5
    Windows 10 Pro

    Windows 10 Issues - SOLVED 2016-03-16

    In the past two months, I've updated to Windows 10 from Windows 7. Since then, my computer has crashed roughly every week. The best information I can provide relating to these crashes is that it always seems to happen around the time I put my computer to sleep, or taken it out of sleep. Most of the time, I find my computer already on after having crashed and rebooted automatically.

    Another issue I would like to mention (but I may need to go to a Minecraft forum for it) is how, from one day to the other, Minecraft's performance has dropped with no obvious explanation. I've been running it over 60 FPS for a while, and after shutting down my computer one evening and turning it back on the next morning, it has been running below 20 FPS. After removing VSync, setting the FPS limit from 120 FPS to Unlimited, doubling up on RAM, decreasing the render distance and setting the program on high priority, it still runs on average between 25 and 30 FPS at best. It's somewhat surprising considering my computer's specs.

    I doubt this is related to anything above, but I'll mention this as well just in case. When building my computer, I bought one of the cheaper Wi-Fi adapters for it. It seems to stop working every so often, causing me to have to reset my computer. It is a known issue with those adapters though, and I am planning on getting new one.

    My computer is a desktop I've had built for me. Below, I have provided my computer's specs that I've filled out to the best of my ability upon joining the forum. The computer is roughly 2 years old. If any other information is needed, I'll do what I can to provide it.

    Computer type: PC/Desktop
    System Manufacturer/Model Number: Unknown
    OS: Windows 10
    CPU: Intel Core i7 4770 @ 3.4 GHz
    Motherboard: Unknown
    Memory: 16 Gb
    Graphics Card(s): AMD Radeon HD 7900

    See my final post for solution.
    Last edited by FredJ; 16 Mar 2016 at 22:07.
      My System SpecsSystem Spec

  2.    23 Feb 2016 #2
    Join Date : Nov 2015
    Posts : 1,648
    64bit Win 10 Pro ver 1607 Build 14393.105

    Hello FredJ,

    It must be very frustrating for you because that is a good build spec and should provide good gaming performance. I see that you do not know anything about the motherboard, that actually could turn out to be quite critical and I would guess you have not updated any of the motherboard drivers if you do not know what make or model it is. The first thing I would suggest is that you find out from whoever built it what the board is (or look inside and see what you can read off the motherboard labels) and then update the drivers from the manufacturer's website. This may go a long way towards sorting out all your problems. The graphics card will also have regularly updated drivers and you might need to install the latest version for this.

    Please review what you find and we can take it from there.
      My System SpecsSystem Spec

  3.    23 Feb 2016 #3
    Join Date : Mar 2015
    New Mexico
    Posts : 941
    Windows 10 Pro,

    Can't he just restart the computer and during the cycle period constantly press F2 or delete? That should take hime to the BIOS where he will be able to determine the make and model of his motherboard.
      My System SpecsSystem Spec

  4.    23 Feb 2016 #4
    Join Date : Aug 2015
    Posts : 18,402
    Windows10Pro 64Bit on 2 DeskTop Computers


    Motherboard Make and model
    From a command prompt ADMIN enter:
    wmic baseboard get product,Manufacturer,version,serialnumber

    2nd Choice would be to download a program called Speccy which will give you lots more information. Its Free.
      My System SpecsSystem Spec

  5.    23 Feb 2016 #5
    Join Date : Feb 2016
    Posts : 5
    Windows 10 Pro

    I have updated my specs after doing a bit of research. My motherboard is a Gigabyte H87-D3H. Below is a link for drivers, but I'm not sure which of those are up to date on my computer. Which one(s) should I install, if any?

    GIGABYTE - Motherboard - Socket 1150 - GA-H87-D3H (rev. 1.x)

    As for the graphics card, the drivers are up to date, and for Minecraft I have updated Java about a week ago.

    Let me know if I forgot something else.
      My System SpecsSystem Spec

  6.    25 Feb 2016 #6
    Join Date : Feb 2016
    Posts : 5
    Windows 10 Pro


    I think I may have identified the issue, but I would require extra expertise that I do not have. After explaining my issues to one of my coworkers, he told me it could be a RAM related issue, possibly failure. Just to be sure, I used the Windows Memory Diagnostic tool to see if anythign came up. Upon completion, I booted up Minecraft and it was running at well over 150 FPS, according to the F3 menu.

    Something I hadn't mentioned before that I noticed about Minecraft, which I never thought would be an issue, is how it never seemed to use most of it's allocated memory, usually remaining below 25%. Since the restart, I've been able to use shaders and still perform above 35 FPS, and the memory was used up easily above 60%.

    Last night, I had shut down my computer for fear of a blackout (there was a storm in the area) and lo and behold, Minecraft's performance was down in the dust again. One quick Memory Diagnostic later, back to normal above 150 FPS.

    I'm guessing it has something to do with my RAM not properly being used to it's fullest, but I would rather hear it from people who know better than from my less educated self diagnostic.

    Thanks to everyone who has helped me so far. I've been able to learn more about my computer in the past three days than in the last two to three years.
      My System SpecsSystem Spec

  7.    03 Mar 2016 #7
    Join Date : Feb 2016
    Posts : 5
    Windows 10 Pro

    UPDATE 2016-03-03

    I'm still getting occasional Blue Screen crashes, but I'm never there to see them happen. Since I last updated, I've updated my BIOS, which was a few versions late. Otherwise, everything is up to date. I'm still looking for help.
      My System SpecsSystem Spec

  8.    03 Mar 2016 #8
    Join Date : Jul 2014
    Posts : 6,743
    All kinds

    You can try this: Blue screen of death (STOP error) information in dump files. to view past BSODs.
      My System SpecsSystem Spec

  9.    03 Mar 2016 #9
    Join Date : Oct 2014
    Posts : 1,228
    win 10 Insider

    Further to CountMike's advice, do the following to see the BSODs and the STOP value.

    Rt click the windows icon bottom left and then click 'Control Panel'. Next click 'System' then click the 'Advanced' tab. Now click 'Settings' under 'Startup and Recovery'. Uncheck 'Automatically restart' under 'System failure'.

    Now the BSOD will stay on the screen after a crash and you will be able to note the STOP number.
      My System SpecsSystem Spec

  10.    16 Mar 2016 #10
    Join Date : Feb 2016
    Posts : 5
    Windows 10 Pro

    UPDATE 2016-03-16

    There were two issues that contributed to my computer's poor performance.
    1. My CPU needed cleaning
    2. The Fast Start-up feature

    Every time I shut down my computer and later turned it back on, I had the freezing issues, but never after restarting. The aforementioned Fast Start-up feature, which is only used upon shutting down, caused my computer to have between 10 and 14% of CPU usage for System Interrupts. When I restarted, the feature wasn't used and CPU usage was 0.1% at its highest. Turning off the feature solved the issue.

    Thanks to everyone for your help!
      My System SpecsSystem Spec


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