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Windows 10 boots to blank screen
Hello people,
It has been a while since I posted. I have a Dell Inspiron N5050 laptop that is giving me fits. It was having an issue with explorer restarting continuously after it was upgraded from windows 7 by the customer. I recommended a clean install and backed up all their data and installed Windows 10. I pulled the latest drivers from dell.com and made sure I had them handy. At boot up the machine boots to a blank screen and boot chime plays. no mouse cursor and ctrl, alt, del do nothing. I found that if I press the power button and put it to sleep then wake it up with the power button it works fine. works for the whole time I am messing with it. If I reboot or power down I get the blank screen. I updated the chipset, video and audio drivers one at a time with a reboot each time and still no change. This only occurs during a reboot or cold boot. If the PC goes to sleep it wakes just fine.
I am at a loss as to the cause. There is no blue screen logs and I cant see anything wrong in the event viewer. No programs have been installed yet and Windows is fully updated.
Specs for the machine as follows:
Computer Model
Inspiron N5050BIOS Vendor
Dell Inc.BIOS Version
A03BIOS Date
10/14/2011OS Version
Microsoft Windows 7 Home Premium upgraded to 10
Processor
Manufacturer
Intel(R) Pentium(R) CPU B950 @ 2.10GHzClock Speed
2.1GhzL2 Cache Size
512
Memory
DIMM_A
4,096.0MBDIMM_B
2,048.0MB
Network Card
Adaptor
Description
Storage
Drive
C:Type
3Drive Size
931.4GBTotal Available Space
911.8GBUsed Space
19.7GBDrive
D:Type
5Drive Size
3.1GBTotal Available Space
0.0GBUsed Space
3.1GBDrive
E:Type
2Drive Size Total Available Space Used Space
Hardware
Type
DescriptionDVD/CD-ROM Drives
HL-DT-ST DVD+-RW GT60N ATA DeviceDisk Drives
WDC WD10JPVX-00JC3T0 ATA Device
Generic- Multi-Card USB DeviceDisplay Adapters
Standard VGA Graphics AdapterIDE ATA/ATAPI Controllers
Standard AHCI 1.0 Serial ATA Controller
ATA Channel 0
ATA Channel 4Keyboards,Mice & Pointing Devices
USB Input Device
PS/2 Compatible MouseMonitors
Generic PnP MonitorSound Devices
High Definition Audio Device
High Definition Audio DeviceUSB Controllers
Standard Enhanced PCI to USB Host Controller
Standard Enhanced PCI to USB Host Controller