Windows 10 Pro version 1511 10586 Won't Shut Down

Rose W · 10 Jan 2016

[QUOTE=Scimitar;529686.

I'm going to have to refer this issue to a local computer tech shop to find a remedy. .[/QUOTE]
Likely every 'wake' possibility will be examined in the advanced power plan. I did that; disabled every possible item and only left mouse,keyboard with a 'wake' possibility.
There appears to be a higher number of HP machines reporting this issue but mine is a custom build. Of course, there could be a higher number of HP machines sold but my 'unscientific' thought is that it is an operating system code within the Nov. upgrade which reacts to some machine configurations. It appears to be sleep, hibernation and power connected.
I'm just suggesting to not have 'high hopes' on the service checkup.

This was a suggestion in one of the many posts I poured through recently
'the power plan resets to an unknown default after every cumulative update.
Then, the computer will not shut down or it will shut down and restart instantly.
Solution create a new power plan.Restart, then default to original power plan,
Restart and it should shut down normally including a screensaver function. '

In this description I'm not clear on 'HOW' one does the 'default to original power plan.
....then there is the 'should' in the last line

Scimitar · 10 Jan 2016

Thanks for this Rose W. I've scoured and posted on various tech boards and the consistent outcomes seem to be "create a new power plan and do a clean install." According to one source, my computer is unsupported in the free W10 upgrade from W7 and the W10 drivers don't work with my hardware. Not the best news. Anyway, the clean install with have have to wait until I have a window of opportunity - I'll see what happens and report back here if it works.

AnEdge · 10 Jan 2016

Scimitar said:

Reply to caperjack: I ran the commands you provided and here are the results:

(1) sfc /scannow - Windows Resource Protection found some corrupt files but was unable to fix some of them. Details are in CBS.Log Windows\Logs\CBS\CBS.log. Note that logging is not currently supported in offline servicing scenarios.

(2) Dism.exe /online /Cleanup-Image /StartComponentCleanup - completed successfully.

(3) sfc /scannow - Windows Resource Protection found some corrupt files but was unable to fix some of them. Details are in CBS.Log Windows\Logs\CBS\CBS.log. Note that logging is not currently supported in offline servicing scenarios.

(4) Dism /Online /Cleanup-Image /RestoreHealth - Error 0x800f081f
The source files couldn't be found. For information on specific source locations go http:go.microsoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log. I saved this log as a Notebook file if that's any help.

(5) sfc /scannow - Windows Resource Protection found some corrupt files but was unable to fix some of them. Details are in CBS.Log Windows\Logs\CBS\CBS.log. Note that logging is not currently supported in offline servicing scenarios.

Try this...It will fix everything and your system will thank you for it...Another member posted this. I've used it a few times and 100% effective.
This way requires you to have an isodownloaded from Tech Bench.You absolutely have to use the Techbench iso so the restore health can read it
https://www.microsoft.com/en-us/soft...load/techbench

Once you have it downloaded from Tech Bench, right click at it > click Mount> leave it there.
Now go back to your elevated command prompt, at the flashing prompt, copy/pastethis command line......................

Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:H:\sources\install.wim:1 /limitaccess

Note : H is the drive where the iso is mounted. CHANGE it if YOUR drive mount letter is different. Go to my PC to view the drive letter off the mount.

DISM - Repair Windows 10 Image

When it is completed, you should get the report that the operation issuccessful.
Now run the sfc /scannow again. It should be ok this time.

You may have to run SFC a few times to repair everything

caperjack · 10 Jan 2016

create a new power plan and do a clean install

the new power plan will be gone after the clean install, but a clean install would be a good thing .especially after upgrading from win7,, get the latest win10 iso and run it from the desktop and and do a inplace update,, just search the tutorials for the how to

here is that tutorial .
Repair Install Windows 10 with an In-place Upgrade

Scimitar · 11 Jan 2016

Thanks, AnEdge and caperjack for the continued help. This looks promising. I'll report back when I've completed the described steps.