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Windows 10 Freezing and now even freezing on boot up.
So I've recently bought a gaming package which had pre picked pc products to be built for me, as I do not know much about computers. This came with windows 8.1 pre installed.
After having the pc for about a week it asked me if i wanted to upgrade to windows 10 for free, which i proceeded to do with no issues and it ran fine.
However, I went to shut my pc down and it only gave me the option to shut down and update, which was fine by me. It updated and the next two days my pc froze while i was on it, forcing me to turn it off via the power. But after it did that it would just turn on normally.
Now it has gotten to the stage where it freezes whenever it tries to start up windows and won't even boot up properly. It gets past the asus screen and begins loading windows and freezes. The longer i leave my computer the longer it gives me before it freezes once i turn it on. Every second boot failure it attempts to repair itself but even freezes when doing that. I know its the issue with windows as i can enter the bios settings when the asus logo comes up and I can edit the computer settings from there, just not the operating system. I've tried to boot via the installation disk but it even freezes then, which i think it may be because I have windows 10 and its a windows 8.1 disk, not sure. I've gotten to the stage in the repair where it has given me troubleshoot options but i need to be fast to click the right options. I think i saw an option to revert to an older version but instead I clicked the attempt system repair or something. Which then told me it could take up to an hour to fix and froze while attempting the diagnostic. I've googled it many times and it seems people do have the same issue as me after the update but they can actually get further into the start up.
I'm not great with computer stuff but I do know the minimum. I'm not sure about what specs of my computer you need to know but I do still have the receipt of the purchase so if you have any queries about what pieces I have let me know and I will share. Please help, it is frustrating as hell not being able to do anything.
Thanks