Someone's help sure would be appreciated. I worked on my computer for several hours then it suddenly rebooted and said it was working on updates. Then an error of ArcCon bad image " (C:\windows\system32\WTSApi32.dll) is either not designed to run on windows or contains an error." Error status (0xc0000020). another error is "Explorer.EXE elements not found." When I try my E browser. The other comes up when trying to open Google. I have no system backups except on my external hard drive, My computer switched from Windows 7 to 10 about 2 months ago, my c-cleaner will not open anymore, my battery backup is not recognized, I cannot access the internet. My internal computer programs seemingly work ok. My external hard drive is not allowed to restore my computer. These errors come at startup. Any suggestions?