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#1
Extracting Zip Files
Hi People, Newbie here.
As the title suggests I am having a problem unzipping downloaded files on my HP Envy laptop. which has windows 10 version 1511 (build 10586.36) it appears to start the process but just hangs at 99% and will remain there for the rest of the day.
However I also have a HP Pavilion laptop with windows 10 version 10 (build 10240) which has no problems unzipping downloaded files, in fact in most cases takes only a few seconds.
I can copy the unzipped files to a flash drive or external HD and copy to the HP Envy where so far all have worked.
So, I have two questions,
1) Is there a way of getting the Envy laptop to unzip downloaded files successfully as with the Pavilion?
If not
2) Can I uninstall Windows 10 and select an different version of 10 to upgrade to on the Envy which will allow me unzip files?
Please note that I am an old guy and not computer literate as such, so a detailed response to this issue would be very much appreciated.
Thanks in advance.