Win10 won't recognize installed 3rd pty fonts

Hi, this is really puzzling. A month ago I installed ~dozen 3rd party fonts - Stone Sans and Stone Serif (all OTF) - and all was fine. I was able to use them in InDesign and Word. Today, neither program sees the fonts and they aren't listed in the Control Panel -> Appearance and Personalization -> Fonts directory, even though I installed them there a few weeks ago! When I go back to the individual font file and install, I'm told (by Win10) that they are already installed. I reinstalled them (just in case) and they still don't show up in the Fonts directory, nor are they accessible in ID or Word. So although I reinstall them, they are still "invisible" - I can't find them or use them. These are fonts I use a lot so I can't just use other fonts. I bought them from myfonts.com so they are legit copies AND I've used them on this laptop (Thinkpad Yoga 14) just a few weeks back. Any ideas what might be going on? This is a distressing mystery.

dorcask said:

Hi, this is really puzzling. A month ago I installed ~dozen 3rd party fonts - Stone Sans and Stone Serif (all OTF) - and all was fine. I was able to use them in InDesign and Word. Today, neither program sees the fonts and they aren't listed in the Control Panel -> Appearance and Personalization -> Fonts directory, even though I installed them there a few weeks ago! When I go back to the individual font file and install, I'm told (by Win10) that they are already installed. I reinstalled them (just in case) and they still don't show up in the Fonts directory, nor are they accessible in ID or Word. So although I reinstall them, they are still "invisible" - I can't find them or use them. These are fonts I use a lot so I can't just use other fonts. I bought them from myfonts.com so they are legit copies AND I've used them on this laptop (Thinkpad Yoga 14) just a few weeks back. Any ideas what might be going on? This is a distressing mystery.

Not sure if this will help, but I wish you well
[Help] Fonts suddenly missing after restart? : Windows10

zooburner said:

Not sure if this will help, but I wish you well
[Help] Fonts suddenly missing after restart? : Windows10

Thanks for this link. Going to the command prompt and editing the font registry is way beyond my skill level. And it seems to be regarding an issue when all fonts are showing up weirdly or disappeared (now that would really suck!). I'm missing just one 3rd party font, not all of them.

Any other ideas? I'd welcome any assistance! Thank you!

Ok, so I got brave and went to the cmd line and looked at the font registry. The "missing" fonts are listed at the end of the registry. Here's what I copied from the registry:

StoneSansStd-Bold (TrueType) REG_SZ Adobe - StoneSansStd-Bold_1.otf
StoneSansStd-BoldItalic (TrueType) REG_SZ Adobe - StoneSansStd-BoldItalic_0.otf
StoneSansStd-Medium (TrueType) REG_SZ Adobe - StoneSansStd-Medium_0.otf
StoneSansStd-MediumItalic (TrueType) REG_SZ Adobe - StoneSansStd-MediumItalic_0.otf
StoneSansStd-Semibold (TrueType) REG_SZ Adobe - StoneSansStd-Semibold_0.otf
StoneSansStd-SemiboldItalic (TrueType) REG_SZ Adobe - StoneSansStd-SemiboldItalic_0.otf
StoneSerifStd-Medium (TrueType) REG_SZ Adobe - StoneSerifStd-Medium_0.otf
StoneSerifStd-MediumItalic (TrueType) REG_SZ Adobe - StoneSerifStd-MediumItalic_0.otf
StoneSerifStd-Semibold (TrueType) REG_SZ Adobe - StoneSerifStd-Semibold_0.otf
StoneSerifStd-SemiboldIt (TrueType) REG_SZ Adobe - StoneSerifStd-SemiboldIt_0.otf

The link you sent to me (thank you for that) is regarding fonts that have an overly-long descriptor that causes the problem, and that's not the case with the my missing fonts. These fonts show up the registry, but do not show up in the control panel -> personalization -> font list! Nor are they recognized by any of the programs.

What do I need to do to get these fonts working again? I'm in the middle of a book design project and the whole book is done in Stone Sans and Stone Serif. These fonts were purchased at myfont.com so are legit fonts. Please help!

Thank you!

dorcask said:

Ok, so I got brave and went to the cmd line and looked at the font registry. The "missing" fonts are listed at the end of the registry. Here's what I copied from the registry:

StoneSansStd-Bold (TrueType) REG_SZ Adobe - StoneSansStd-Bold_1.otf
StoneSansStd-BoldItalic (TrueType) REG_SZ Adobe - StoneSansStd-BoldItalic_0.otf
StoneSansStd-Medium (TrueType) REG_SZ Adobe - StoneSansStd-Medium_0.otf
StoneSansStd-MediumItalic (TrueType) REG_SZ Adobe - StoneSansStd-MediumItalic_0.otf
StoneSansStd-Semibold (TrueType) REG_SZ Adobe - StoneSansStd-Semibold_0.otf
StoneSansStd-SemiboldItalic (TrueType) REG_SZ Adobe - StoneSansStd-SemiboldItalic_0.otf
StoneSerifStd-Medium (TrueType) REG_SZ Adobe - StoneSerifStd-Medium_0.otf
StoneSerifStd-MediumItalic (TrueType) REG_SZ Adobe - StoneSerifStd-MediumItalic_0.otf
StoneSerifStd-Semibold (TrueType) REG_SZ Adobe - StoneSerifStd-Semibold_0.otf
StoneSerifStd-SemiboldIt (TrueType) REG_SZ Adobe - StoneSerifStd-SemiboldIt_0.otf

The link you sent to me (thank you for that) is regarding fonts that have an overly-long descriptor that causes the problem, and that's not the case with the my missing fonts. These fonts show up the registry, but do not show up in the control panel -> personalization -> font list! Nor are they recognized by any of the programs.

What do I need to do to get these fonts working again? I'm in the middle of a book design project and the whole book is done in Stone Sans and Stone Serif. These fonts were purchased at myfont.com so are legit fonts. Please help!

Thank you!

Did you manage to get any more help with this?
I've had the same problem over the past two weeks with two machines on my network after 'upgrading' to win10.
I have hundreds of fonts from my old XP machine that I have collected over the years. I design and make signs. I need these fonts to install and stay installed! I am now putting them back on all computers from my usb drive. Lucky I had them backed up (most of them). Win10 seems to just get rid of them every so often without warning. This will be the 4th time I have to re install fonts. Too bad if you had a large number of pc's on your network. I'm self employed and this is costing me a lot of downtime with no solution in site. Thanks MS for stuffing with the font folders. Now you seem to think it's ok to make our files disappear?

Warning to anyone who wants to move to win10 and keep their fonts. Back them up onto a usb stick. You will no doubt need to install them again when they go missing over and over. Any you download in future make sure you also add them to the stick otherwise they will be lost off your system forever if windows decides to get funky with your folders again. Now I will spend the rest of the afternoon looking for a solution. (as usual)